Athina Pavlopoulou
Travel & Hospitality Services Specialist
Athens
Summary
Tourism and customer service professional with a Master’s degree in Strategic Management of Tourism Destinations and Hospitality. Experienced in travel coordination, tour management, luxury hospitality, and customer service, with a strong background in tourism operations and multi-lingual communication
Overview
4
4
years of professional experience
3
3
Languages
Work History
Custom Travel Services Coordinator
SIVA TRAVEL SERVICES
2025.07 - Current
- Coordinate and manage tailor-made travel arrangements including hotel bookings, restaurant reservations, transportation, and flights for international clients and partners.
- Handle B2B communications and build long-term relationships with travel agencies and corporate partners from abroad.
- Negotiate and finalize contracts with international travel partners, ensuring competitive pricing and high service standards.
- Plan and organize business meetings, corporate events, and official dinners with international stakeholders and delegates.
- Collaborate with suppliers and service providers to ensure seamless travel experiences and client satisfaction.
- Prepare detailed travel itineraries and proposals, customized to meet the specific needs and preferences of each client or group.
- Monitor and manage booking logistics, last-minute changes, and on-site support to guarantee service excellence.
- Maintain accurate records of bookings, agreements, and correspondence using travel management systems.
Travel Agent
Color Group (Color Bus) – Hop-on, Hop-off Bus Service
2024.03 - 2024.11
- Managing the agency’s reception and front desk services
- Delivered exceptional customer service, welcoming and assisting international tourists
- Selling Tourism services and products
- Tour Guide for exclusive hop-on, hop-off tours for cruise ship passengers
- Provided detailed information about the city’s attractions, ensuring an informative and enjoyable experience for visitors
- Ensuring smooth operations of tours
- Coordinated with cruise line representatives to ensure timely and efficient transfers for groups
- Data entry using Word and Excel; organizing documents
Breakfast Coordinator
Villages Clubs du Soleil – 3 star Hotel
2023.11 - 2024.02
- Responsible for the breakfast/buffet
- Stock management
- Customer Service
Breakfast Coordinator
Hilton Garden Inn – 4 star Hotel
2023.03 - 2023.07
- Responsible for the breakfast/buffet
- Customer Service
Breakfast Coordinator
Les Roches Blanches – 5 star Hotel
2022.04 - 2022.10
- It is one of the most popular hotels in French Riviera with high quality luxury services
- I was responsible for the breakfast/buffet
- Luxury Management/Customer Service
Education
Master’s Degree - Strategic Management of Tourism Destinations and Hospitality
University of the Aegean
01.2024
Bachelor’s degree - Business Administration
Technological Institute of Ionian Islands
01.2016
Skills
Travel arrangements
Client relations
Travel industry expertise
Reservations management
Cultural awareness
Microsoft Office (Word/PPT/Excel)
Seminars
Les codes du Luxe by ‘ONOConsell’
Timeline
Custom Travel Services Coordinator
SIVA TRAVEL SERVICES
2025.07 - Current
Travel Agent
Color Group (Color Bus) – Hop-on, Hop-off Bus Service
2024.03 - 2024.11
Breakfast Coordinator
Villages Clubs du Soleil – 3 star Hotel
2023.11 - 2024.02
Breakfast Coordinator
Hilton Garden Inn – 4 star Hotel
2023.03 - 2023.07
Breakfast Coordinator
Les Roches Blanches – 5 star Hotel
2022.04 - 2022.10
Bachelor’s degree - Business Administration
Technological Institute of Ionian Islands
Master’s Degree - Strategic Management of Tourism Destinations and Hospitality
University of the Aegean