ATHINA SITOU
Thessaloniki
Summary
Experienced Customer Support professional with a proven track record of exceeding customer expectations. Calm and composed, successfully achieving customer satisfaction through acknowledgment, clear communication, and focused solutions. Enthusiastic about logistics with a background in Supply Chain Management studies.
Overview
6
6
years of professional experience
1
1
Certificate
3
3
Languages
Work History
Customer Support Specialist
Anastasios Mavrogenis (Coloplast)
Thessaloniki
12.2019 - Current
- Increased company profit through improved operational planning using Excel for data analysis and reporting.
- Utilized ERP software for multiple operational tasks
- Collaborated closely with other departments such as sales/marketing to resolve complex customer issues quickly and efficiently.
Internship
Anastasios Mavrogenis (Coloplast)
Thessaloniki
06.2019 - 12.2019
Salesperson
Catwalk Shoe & Clothing Retail
Thessaloniki
05.2018 - 12.2018
- Assisted customers in selecting appropriate products for their needs.
- Arranged merchandise for display to attract customers and enhance sales.
Salesperson
Mini Raxevsky
Thessaloniki
01.2018 - 05.2018
Education
BBA - Supply Chain Management
International Hellenic University
School Of Economics & Business Administration12-2023
Erasmus+
05-2018
Skills
- MS office
- Fluent in Excel
- ERP/CRM proficient (Entersoft Business Suite, SAP, Softone)
- Proficient in both written and verbal English communication
- Document management and organization
- Confidentiality
Languages
Greek
First Language
English
Proficient (C2)
C2
German
Upper Intermediate (B2)
B2
Certification
ECDL Certificate
European Driving Licence - category B
Timeline
Customer Support Specialist
Anastasios Mavrogenis (Coloplast)
12.2019 - Current
Internship
Anastasios Mavrogenis (Coloplast)
06.2019 - 12.2019
Salesperson
Catwalk Shoe & Clothing Retail
05.2018 - 12.2018
Salesperson
Mini Raxevsky
01.2018 - 05.2018
BBA - Supply Chain Management
International Hellenic University
Erasmus+
Soft Skills
- professional and responsible
- critical thinking
- highly thorough and attentive to detail
- objective
References
References available upon request.
Soft Skills
- professional and responsible
- critical thinking
- highly thorough and attentive to detail
- adaptive
- objective
References
References available upon request.
Soft Skills
- Professional and responsible
- Critical thinking
- Highly thorough and attentive to detail
- Objective
References
References available upon request.
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