Aurela Selishtaj
Sommelier
Fira,82
Summary
Proven Sommelier with a track record of enhancing wine sales and staff expertise at Venetsanos Winery. Excelled in cellar management and wine pairing, boosting revenue through strategic selections and staff training. Demonstrates strong supplier relationship management and a knack for creating memorable wine tasting events, ensuring customer satisfaction and loyalty.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Sommelier
Venetsanos Winery
04.2022 - Current
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Trained service staff on wines
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
- Increased wine sales by effectively presenting a diverse range of options to customers, showcasing knowledge and expertise.
Assistant Sommelier
Venetsanos Winery
04.2021 - 10.2021
- Assisted in the development of comprehensive training materials for new hires, ensuring a consistently high level of service across the team.
- Implemented an efficient system for tracking bottle sales, reducing discrepancies in revenue reporting.
- Set up wine tastings to bring in business and promote special offerings.
- Inspected dishes and utensils for cleanliness.
Waitress Trainee
Convivium Ristorante
07.2020 - 11.2020
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Actively listened customer feedback suggestions implemented improvements response their comments.
Assistant Buyer
Corali Shop And Souvenir
04.2018 - 11.2019
- Maintained complete documentation and records of all purchasing activities.
- Processed purchase orders and invoices in accordance with company procedures.
- Analyzed sales data to identify best-selling items and underperformers, guiding future purchasing decisions.
Receptionist Intern
Sky Of Thira
05.2017 - 10.2017
- Demonstrated excellent multitasking abilities by juggling numerous tasks concurrently while remaining calm under pressure.
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
Education
Wine And Beverage
W.S.P.C
Athens, Greece 04.2001 -
High School Diploma -
EPA.L Thiras
Athens, Greece 09.2018 - 06.2024
Skills
Cellar Management
Supplier Relationship Management
Menu development
Staff Training and Development
Wine pairing knowledge
Wine Salesmanship
Wine Tasting Events
Blind Tasting Skills
Languages
Albanian, Greek
Native language
English
Proficient
C2
Spanish
Intermediate
B1
Timeline
Sommelier
Venetsanos Winery
04.2022 - Current
Assistant Sommelier
Venetsanos Winery
04.2021 - 10.2021
Waitress Trainee
Convivium Ristorante
07.2020 - 11.2020
High School Diploma -
EPA.L Thiras
09.2018 - 06.2024
Assistant Buyer
Corali Shop And Souvenir
04.2018 - 11.2019
Receptionist Intern
Sky Of Thira
05.2017 - 10.2017
Wine And Beverage
W.S.P.C
04.2001 -
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