Ayman Rawas
Athens
Summary
Exceeding monthly and quarterly targets for Sales Qualified Leads and Deals Sourced, collaborating closely with Account Executives and Sales Managers to enhance performance and streamline processes.
Proactively engaging potential clients through phone and email outreach, establishing meaningful conversations.
Contributing as an active team member by sharing valuable learnings. Skilled in selling complex systems or products and proficient in documenting all outreach and prospecting activities using CRM tools.
Bringing a collaborative approach to achieving sales success in both team environments and independent settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Account Manager for HP ( UAE region )
Concentrix
07.2024 - Current
- As an Account Manager at HP, I specialize in selling laptops to named accounts within the public and enterprise sectors
- My role involves driving sales growth, building strong customer relationships, and delivering tailored solutions to meet client needs.
Senior Business Development Representative
devicenow
09.2023 - 06.2024
- At devicenow, we're revolutionizing IT solutions for businesses
- Our Device as a Service (DaaS) offering delivers seamless IT solutions, offering a comprehensive range of devices, from desktop PCs and laptops to tablets and mobile phones, exactly when you need them.
Senior Business Development Representative
Pure Storage
01.2023 - 10.2023
- Responsible for both business development and account management
- Involved in extensive networking with high experience in the EMEA region and East Africa regarding various sectors ( Enterprise - Public - Commercial - Oil & Gaz ..
- ), in alignment with Partners and Distributers using different tools like Salesforce and others
- Mapping, Cold calling leads, regular follow up and converting prospects with a range of sales skills into new opportunities and business in order to generate pipeline and revenue to the company
- Supporting the development and preparation of proposals and closing the deals.
Inside Sales Representative
Hemmersbach
12.2021 - 12.2022
- Generated qualified leads through various channels, including cold calling, email campaigns, and social media outreach
- Identified key decision-makers within target organizations and built relationships to move them through the sales funnel
- Conducted research on potential clients to better understand their needs and tailor sales pitches accordingly
- Worked closely with the sales team to develop and execute strategic sales plans
- Provided timely and accurate reports on sales activities and performance metrics
- Continuously improved sales processes and techniques to optimize results
- Familiarity with CRM software and sales automation tools
- Proven track record of achieving and exceeding sales targets.
Technical Support Specialist
Teleperformance
08.2021 - 11.2021
- Used active listening to ensure that every customer will come to a resolution, and therefore complete customer satisfaction
- Manages customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Defused volatile customer situations calmly and courteously
- Troubleshooting IOS - IPadOS - MacOS operating system issues.
Flight Attendant
Emirates
07.2014 - 06.2020
- Review all information with operations to ensure sop (safe operating procedures) are being followed
- Ensure all needs and supplies are met in a timely manner, in conjunction with client's needs, the scheduled boat runs, and flight schedules
- Monitoring and measuring customer satisfaction, take the lead on case management for delinquent accounts
- Increasing overall performance, productivity, and profitability and, is responsible for building sustainable customer relationships with the successful delivery of customer service and monitoring/measuring customer satisfaction
- Prepared staff schedules, monitor Real-Time adherence, and ensure the center achieves optimal Service total View
- Assisted manager with special projects and served as a team leader
- Responsible for training new management team members and representatives on the airport operation's policies and procedures
- Helped increase in-store revenue through special order, installed, and commercial sales.
Flight Attendant
MEA
10.2010 - 06.2014
- Ensure all daily paperwork as printed out, completed correctly, signed, and filed away correctly according to company standards
- Make sure all customers entering and exiting the flight were acknowledged
- Assign daily tasks to new team members to complete throughout their shifts
- Established strong relationships with both internal and external partners to create a solid report ensuring the smooth flow of transactions and sales orders
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
- Provided superior customer service, ensuring all client needs are met.
Insurance Sales Representative
BEST RE (L)
02.2009 - 08.2009
- Call potential clients in order to expand their own customer base
- Interview prospective clients to get information about their financial resources and discuss existing coverage
- Explain the features of various policies
- Analyze clients' current insurance policies and suggest additions or other changes
- Customize insurance programs to suit individual clients
- Handle policy renewals
- Maintain electronic and paper records.
Insurance Sales Representative
Allianz
07.2008 - 12.2008
Education
Bachelor of Business Administration - BBA - Insurance
Université Saint-Joseph de Beyrouth
01.2011
Skills
- Lead Generation
- Account development
- Project Management
- Customer Service
- Sales Development
- Client Relationship Management
- Sales Force, Hubspot CRM
Personal Information
Title: Senior Buisness Development Specialist
Languages
Arabic
Native language
Arabic
Proficient
C2
French
Proficient
C2
English
Proficient
C2
Greek
Elementary
A2
Certification
- Sales: FY24 May Quarterly Learning
- Advanced Business Development: Communication and Negotiation
- SalesOS Certification
- Social Media Marketing
- Customer Service Leadership
- Hubspot License
Timeline
Account Manager for HP ( UAE region )
Concentrix
07.2024 - Current
Senior Business Development Representative
devicenow
09.2023 - 06.2024
Senior Business Development Representative
Pure Storage
01.2023 - 10.2023
Inside Sales Representative
Hemmersbach
12.2021 - 12.2022
Technical Support Specialist
Teleperformance
08.2021 - 11.2021
Flight Attendant
Emirates
07.2014 - 06.2020
Flight Attendant
MEA
10.2010 - 06.2014
Insurance Sales Representative
BEST RE (L)
02.2009 - 08.2009
Insurance Sales Representative
Allianz
07.2008 - 12.2008
Bachelor of Business Administration - BBA - Insurance
Université Saint-Joseph de Beyrouth
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