Bazhena Ihnatovich
Scheduling & Client Support Professional
Heraklion,
Summary
Customer-focused operations professional with 6+ years’ experience supporting clients, managing schedules, and coordinating across teams remotely. Skilled in communication, CRM systems, and problem-solving, with a track record of delivering seamless service in fast-paced, international environments.
Overview
6
6
years of professional experience
Work History
Client Engagement & Bookings Coordinator
Marry Abroad Simply
03.2024 - 04.2025
- Coordinated 50+ international wedding bookings monthly across UK, US and Asia time zones, handling all client communication through email, phone, and messaging.
- Maintained structured CRM pipelines, tracked deadlines, and ensured smooth vendor-client coordination.
- Managed multiple diaries simultaneously, anticipated last-minute changes, and delivered clear solutions under pressure.
- Consistently praised for responsiveness, clarity, and ability to manage complex logistics remotely.
Administrative Support Assistant
Data & Operations Team8
01.2022 - 03.2024
- Provided administrative and scheduling support to a busy Data & Operations team, coordinating calendars and meetings across multiple time zones.
- Managed inboxes, prioritised tasks, and prepared documents, agendas, and follow-up notes for senior staff.
- Organised domestic and international travel, preparing itineraries and ensuring smooth logistics.
- Maintained filing systems, records, and distribution lists, ensuring accuracy and confidentiality.
- Supported team projects by tracking actions, updating shared systems, and facilitating communication between departments.
Office & Project Coordinator
Business Services Organization
02.2019 - 01.2022
- Coordinated daily office operations and supported multiple internal projects simultaneously.
- Acted as the first point of contact for staff and external partners, managing correspondence and meeting logistics.
- Assisted with onboarding processes, equipment setup, and coordination with IT and facilities teams.
- Managed office supplies, room bookings, and internal requests, ensuring smooth day-to-day workflows.
- Supported reporting and documentation for project activities, helping track progress and maintain accurate records.
Skills
- Multi-time zone calendar management
- Appointment scheduling & inbox coordination
- Travel & meeting logistics
- Client communication (email, phone, messaging)
- CRM systems & data accuracy (Salesforce / HubSpot)
- Remote collaboration & task management tools
- Record keeping & GDPR compliance
- Multilingual: English, Greek, Russian
Timeline
Client Engagement & Bookings Coordinator
Marry Abroad Simply
03.2024 - 04.2025
Administrative Support Assistant
Data & Operations Team8
01.2022 - 03.2024
Office & Project Coordinator
Business Services Organization
02.2019 - 01.2022