Summary
Overview
Work History
Skills
Timeline
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Bazhena Ihnatovich

Scheduling & Client Support Professional
Heraklion,

Summary

Customer-focused operations professional with 6+ years’ experience supporting clients, managing schedules, and coordinating across teams remotely. Skilled in communication, CRM systems, and problem-solving, with a track record of delivering seamless service in fast-paced, international environments.

Overview

6
6
years of professional experience

Work History

Client Engagement & Bookings Coordinator

Marry Abroad Simply
03.2024 - 04.2025
  • Coordinated 50+ international wedding bookings monthly across UK, US and Asia time zones, handling all client communication through email, phone, and messaging.
  • Maintained structured CRM pipelines, tracked deadlines, and ensured smooth vendor-client coordination.
  • Managed multiple diaries simultaneously, anticipated last-minute changes, and delivered clear solutions under pressure.
  • Consistently praised for responsiveness, clarity, and ability to manage complex logistics remotely.

Administrative Support Assistant

Data & Operations Team8
01.2022 - 03.2024
  • Provided administrative and scheduling support to a busy Data & Operations team, coordinating calendars and meetings across multiple time zones.
  • Managed inboxes, prioritised tasks, and prepared documents, agendas, and follow-up notes for senior staff.
  • Organised domestic and international travel, preparing itineraries and ensuring smooth logistics.
  • Maintained filing systems, records, and distribution lists, ensuring accuracy and confidentiality.
  • Supported team projects by tracking actions, updating shared systems, and facilitating communication between departments.

Office & Project Coordinator

Business Services Organization
02.2019 - 01.2022
  • Coordinated daily office operations and supported multiple internal projects simultaneously.
  • Acted as the first point of contact for staff and external partners, managing correspondence and meeting logistics.
  • Assisted with onboarding processes, equipment setup, and coordination with IT and facilities teams.
  • Managed office supplies, room bookings, and internal requests, ensuring smooth day-to-day workflows.
  • Supported reporting and documentation for project activities, helping track progress and maintain accurate records.

Skills

  • Multi-time zone calendar management
  • Appointment scheduling & inbox coordination
  • Travel & meeting logistics
  • Client communication (email, phone, messaging)
  • CRM systems & data accuracy (Salesforce / HubSpot)
  • Remote collaboration & task management tools
  • Record keeping & GDPR compliance
  • Multilingual: English, Greek, Russian

Timeline

Client Engagement & Bookings Coordinator

Marry Abroad Simply
03.2024 - 04.2025

Administrative Support Assistant

Data & Operations Team8
01.2022 - 03.2024

Office & Project Coordinator

Business Services Organization
02.2019 - 01.2022

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Bazhena IhnatovichScheduling & Client Support Professional