BEATRICE OLGA PAPAILIU
Administrative & Executive Assistant / Office Administration
Perea
Summary
A highly organized and multilingual administrative professional with extensive experience in document management, international communication, and team leadership. Native German speaker with professional fluency in English, Greek, and French. Highly adaptable and equipped for remote work, bringing an active willingness to learn company-specific procedures and an open mindset toward learning and using modern digital and AI tools to improve daily efficiency. Eager to leverage strong organizational skills to support complex international projects and tender processes within the European market.
Overview
41
41
years of professional experience
Work History
Miele Customer Service Representative
Teleperformance Greece
01.2025 - Current
- Managed comprehensive customer support and provided professional telephone consultations for the Miele brand in the German, Austrian and Swiss market.
- Handled high-volume email correspondence and efficiently resolved complex customer inquiries.
- Received, processed, and routed customer orders accurately within the corporate system.
- Registered and coordinated service and repair requests, ensuring prompt assignment through internal ticketing platforms.
- Remote Work
Team Leader
LYCONET Greece
01.2019 - 01.2023
- Organized workflows and delegated daily tasks to ensure maximum operational efficiency.
- Led, motivated, and supported the team to achieve corporate goals and resolve complex operational problems.
- Managed direct international communication with central offices in Austria and Germany, as well as other supported countries worldwide.
Customer Service & Administrative Support
myWorld Greece
01.2010 - 01.2019
- Handled problem resolution and managed high-volume client inquiries via email, telephone, and direct contact.
- Processed pending orders, incoming bank transfers, and financial transactions.
- Responsible for issuing invoices, bookkeeping entries, and maintaining accurate administrative records.
Previous Experience in Administration & Customer Relations
Various Companies
01.1985 - 01.2010
- Held various operational, customer care, and secretarial roles across the aviation, tourism, and media sectors.
- Consistently utilized multilingual skills to manage international correspondence, organize administrative tasks, and deliver high-level customer service.
Education
BA - English & French
University of Stuttgart
Germany01-1994
Abitur (School Leaving Certificate) - undefined
Friedrich-Eugens High School
Stuttgart, Germany01-1982
Skills
Languages: German (Native), English (Fluent), Greek (Fluent), French (Fluent)
Administrative & Financial Support: Expertise in financial document processing (invoicing, bookkeeping, bank transfers), organizing, and verifying corporate documentation
Tech & AI Readiness: Excellent knowledge of Word, and Excel Ready to learn utilizing AI tools for text optimization, translation, and workflow automation
Leadership & Communication: Proven track record in remote customer support, team leadership, international B2C communication (DACH region), and complex problem resolution
EXTRACURRICULAR ACTIVITIES & TRAINING
French Language Training (3-month intensive course) | Paris, France (1992) Au-pair Cultural Exchange | Houston, Texas, U.S.A. (1983 – 1984) French Language Training (3-month intensive course) | Paris, France (1992) Au-pair Cultural Exchange | Houston, Texas, U.S.A. (1983 – 1984)
Interests
Psychology & Personal Development: Passionate about continuous self-improvement, regularly reading related literature and attending specialized seminars, Wellness & Fitness: Maintaining a healthy, active lifestyle and work-life balance through regular Pilates and swimming
Timeline
Miele Customer Service Representative
Teleperformance Greece
01.2025 - Current
Team Leader
LYCONET Greece
01.2019 - 01.2023
Customer Service & Administrative Support
myWorld Greece
01.2010 - 01.2019
Previous Experience in Administration & Customer Relations
Various Companies
01.1985 - 01.2010
Abitur (School Leaving Certificate) - undefined
Friedrich-Eugens High School
BA - English & French
University of Stuttgart