Summary
Overview
Work History
Education
Skills
Software
Interests
Content creation
Timeline
Generic
Bela Vendegh

Bela Vendegh

Senior Advisor
Heraklion,Crete

Summary

Motivated and versatile professional with experience in hospitality, business management, and technical customer support. Throughout my career, I have developed strong leadership, problem-solving, and client-focused skills while successfully adapting to diverse work environments. In addition, I bring professional expertise in content creation, combining creativity with technical proficiency. I am eager to embrace new challenges and contribute my knowledge and skills to a dynamic and forward-thinking team.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Senior Advisor

Apple
Heraklion, Crete
07.2024 - Current
  • Mentored junior advisors, fostering professional development and enhancing overall team performance.
  • Enhanced client relationships by providing strategic advice and guidance on industry trends and best practices.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Contributed to team meetings with valuable input, fostering a collaborative work environment.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
  • Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
  • Managed approximately 25 calls per day

Technical Advisor

Microsoft
09.2023 - 06.2024
  • Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems.
  • Enhanced system performance by conducting thorough technical assessments and providing expert recommendations.
  • Contributed technical oversight to assist team project fulfillment.
  • Served as a key liaison between clients and internal teams, facilitating clear communication on project requirements and deliverables.
  • Served as primary point of contact for triaging technical issues.
  • Reviewed technical guidelines to verify compliance with information security standards and best practices.

Head Waiter

Wasabi Running Sushi
02.2021 - 09.2023
  • Greeted new customers, discussed specials, and took drink orders.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Trained staff members on use of POS system.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.

Manager

GarageStore
07.2018 - 02.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional, organized, and safe environment for employees and patrons.

Education

No Degree - IT Network Technician

Schola Privata Gutaiensis
Kolarovo
04.2001 -

Skills

Relationship building and management

Active listening

Adaptability and flexibility

Problem resolution

Critical thinking

Decision-making

Team collaboration

Software

DaVinci Resolve

Apple Ecosystem

Adobe Photoshop/Lightroom

Microsoft Word/Excel/Powerpoint

Interests

New technologies

Content creation

Fashion

Basketball

Music

Content creation

Professional experience in producing cinematic vlogs and educational videos, managing the entire production process (concept development, filming, editing, post-production). Skilled in using modern video tools and software (e.g. DaVinci Resolve, gimbals, ND filters, professional mobile and camera setups). Experienced in creating content optimized for social media platforms such as YouTube, TikTok, and Instagram.

Timeline

Senior Advisor

Apple
07.2024 - Current

Technical Advisor

Microsoft
09.2023 - 06.2024

Head Waiter

Wasabi Running Sushi
02.2021 - 09.2023

Manager

GarageStore
07.2018 - 02.2021

No Degree - IT Network Technician

Schola Privata Gutaiensis
04.2001 -

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Bela VendeghSenior Advisor