Summary
Overview
Work History
Education
Skills
Timeline
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Birgir Sveinn Benediktsson

Customer Support Representative
Athens

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Teleperformance
08.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Store Sales Assistant

S.H.S Import
07.2022 - 08.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Education

High School Diploma -

Njardvikurskoli
Njardvik
04.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Critical thinking

Decision-making

Customer relations

Lead generation

Timeline

Customer Service Representative

Teleperformance
08.2023 - Current

Store Sales Assistant

S.H.S Import
07.2022 - 08.2023

High School Diploma -

Njardvikurskoli
04.2001 -

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Birgir Sveinn BenediktssonCustomer Support Representative