Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Evaluated employee performance and coached and trained to improve weak areas.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Supervisor
Steelfixing Solution LTD
Birmingham , UK
04.2016 - 12.2020
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Evaluated employee performance and coached and trained to improve weak areas.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Supervisor of Operations
MPB Construction
Birmingham , UK
02.2013 - 03.2015
Identified and resolved unauthorized, unsafe, or ineffective practices.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
Education
Bachelor Of Tourism Studies - Tourism And Travel Management
Luigj Gurakuqi
Shkoder Albania
09.2009 - 11.2012
Skills
Priority management
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Timeline
Supervisor
MPB Construction
02.2020 - 08.2023
Supervisor
Steelfixing Solution LTD
04.2016 - 12.2020
Supervisor of Operations
MPB Construction
02.2013 - 03.2015
Bachelor Of Tourism Studies - Tourism And Travel Management