BOJANA DRAGOVIC
Lavrio
Summary
Enthusiastic and experienced Maitre D' with 5 years of success in leading front-of-house operations. Skilled in providing exceptional customer service, managing teams, and coordinating events. Proficient in reservation management, budgeting, and menu development. Recognized for leadership, problem-solving, and communication skills. Dedicated to creating memorable dining experiences and fostering a positive team culture. Passionate about joining a dynamic company like yours to continue delivering excellence in hospitality.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Maitre D'
Athens Capital MGallery - Accor
09.2020 - 03.2024
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
Maitre D'
Louis Plagos Hotel
03.2018 - 01.2020
- In charge of guiding a12 persons team, supervising Sentido & Louis standards, participation in daily briefings
Bar Supervisor
Sofitel Athens Airport - Accor
01.2016 - 02.2018
Bar Shift Leader2015 -2016
Bar Waitress2010-2015
Room Service Waitress2008-2010
Service in high expectations conditions, following the Sofitel standards, monthly evaluation results based on guests feedback / mystery guest
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Waitress
Grecotel Cape Sounion
01.2005 - 02.2008
Skills
- Exceptional communication
- Team management
- Guest relations
- Fine-dining expertise
- Food safety awareness
- Guest complaint resolution
- Wine pairings
- Buffet setup and takedown
LANGUAGES
English - Very good
Advanced
C1
Serbian - Fluent
Proficient
C2
Greek - Fluent
Proficient
C2
Russian
Beginner
A1
Additional Information
References:
Petros Moukas
Hotel Manager onboard M/S Andares,Viking River Cruises
email: petrosmoukas@gmail.com
Certification
- The College of Tourism in Belgrade
- "Be Magnifique"2 days seminar by Accor
- "Customer Service Skills"2 days seminar by Accor
- "Keys of Luxury Experience"2 days seminar by Accor
- "Food & Beverage Cost Control"1 day seminar by Travel Media Application
Timeline
Maitre D'
Athens Capital MGallery - Accor
09.2020 - 03.2024
Maitre D'
Louis Plagos Hotel
03.2018 - 01.2020
Bar Supervisor
Sofitel Athens Airport - Accor
01.2016 - 02.2018
Waitress
Grecotel Cape Sounion
01.2005 - 02.2008
- The College of Tourism in Belgrade
- "Be Magnifique"2 days seminar by Accor
- "Customer Service Skills"2 days seminar by Accor
- "Keys of Luxury Experience"2 days seminar by Accor
- "Food & Beverage Cost Control"1 day seminar by Travel Media Application
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