BOJANA DRAGOVIC

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their stay
• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
• Reduced food waste significantly by implementing proper portion control and storage techniques.
• Contributed to positive guest experiences by accommodating special dietary needs and requests.

• · Respond to guest requests and questions politely and efficiently, taking note of food allergies and other dietary restrictions and coordinating with kitchen staff and other team members as needed.
• · supervise waiters, waitresses and wine stewards
• · train new staff
• · hold pre-service briefings with staff
• · liaise with kitchen staff about specials and menu changes
• · allocate table sections for service
• · ensure tables are set correctly
• · greet and seat guests
• · deal with any problems that may arise
• · check bills
• ·order stock

• In charge of guiding a12 persons team, supervising Sentido & Louis standards, participation in daily briefings

Bar Shift Leader2017-2018

Bar Waitress2010-2016

Room Service Waitress2008-2010

Service in high expectations conditions, following the Sofitel standards, monthly evaluation results based on guests feedback / mystery guest

Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines,

and mixers.