Konstantinos Boletis
Section Manager
Summary
Experienced management professional with over 10 years of leadership and people development expertise, adept at utilizing data analytics to drive informed decision-making. Proven track record in managing and leading projects , leveraging a deep understanding of machine learning operations to optimize performance and efficiency. Recognized for outstanding contributions with multiple internal and external awards, demonstrating a consistent ability to deliver high-impact results. A strategic thinker with a proven track record of guiding teams to success, fostering individual growth, and driving innovation within dynamic industries.
Overview
18
18
years of professional experience
6
6
Certifications
Work History
Section Manager
OTE Group of Companies (HTO)
07.2021 - Current
- Coordinated the work of 4 coaches and more than 30 engineers in Field activities, backoffice support (Command Center) , Project Management, coaching.
- Resolved complex issues through root cause analysis and implementation of effective solutions tailored to specific situations. Nominated with 2023 Golden COSMOTE award for "Retrain Port Project" which contributed to copper network positive customer experience and reduction on field operation costs.
- Fostered a positive work environment by promoting teamwork, open communication, and recognition of individual achievements.
- Achieved consistent on-time project completion by monitoring progress, identifying bottlenecks, and taking corrective actions as needed. Our team achieved 100% SLA on construction projects since 2021.
- Mentored employees for career growth, building a strong talent pipeline for the organization.
Supervisor | Data Scientist
OTE Group of Companies (HTO)
06.2013 - 07.2020
- Oversaw daily operations of the team, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Co - Founder of "Data Driven Maintenance" ecosystem, main architect and developer for "Predictive Maintenance" solution. The main benefits are positive customer experience and a reduction of ~500.000 euro per year on field operating costs. Project was honored at 2019 MTM from Mr Tsamaz as a success story of commitment and out of the box mindset.
Telecommunication Systems Engineer O&M
OTE Group of Companies (HTO)
01.2007 - 05.2014
- Performed field activities for Maintenance & Construction tasks on Mobile network.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Provided input to team lead regarding areas for process and procedural improvement.
- Internal Trainer for IPTNMS,MPLS,IP,LAYER 2 Switching based on COSMOTE Mobile network.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
Education
MBA - Business Administration and Management, General
04.2015 - 2018.04
Master Thesis 'Business Models for the Internet of Things (IoT): The case of Smart Home Applications'
Master of Science - Wireless Communication Systems
04.2008 - 2010.04
Paper appeared in Engineering in Medicine and Biology Society, 2008. EMBS 2008. 30th Annual International Conference of the IEEE
Title :Using HSPA to improve the telemedical links on a moving ambulance
Bachelor of Science (B.Sc.) - Electrical and Electronics Engineering
01.1998 - 2003.04
Skills
Leadership
Certification
Design Thinking for Innovation | Coursera - University of Virginia
Awards
- Digital Transformation OTE Annual Awards: Golden Award, OTE Group of Companies (HTO), 02/2024, Nominated with first place at OTE Awards on Digital Transformation category.
- "Best Use of AIOps/MLOps Tool in DevOps" at the DevOps & Agile Awards 2024: Silver Award for "Data Driven Maintenance" project.
Publications
Decision support using AI: the data exploitation at telecoms in practice.
Journal of Decision Systems · Jun 22, 2022
Timeline
Section Manager - OTE Group of Companies (HTO)
07.2021 - Current
Hellenic Open University - MBA, Business Administration and Management, General
04.2015 - 2018.04
Supervisor | Data Scientist - OTE Group of Companies (HTO)
06.2013 - 07.2020
Brunel University London - Master of Science, Wireless Communication Systems
04.2008 - 2010.04
Telecommunication Systems Engineer O&M - OTE Group of Companies (HTO)
01.2007 - 05.2014
Alexander Technological Educational Institute of Thessaloniki - Bachelor of Science (B.Sc.), Electrical and Electronics Engineering
01.1998 - 2003.04
Design Thinking for Innovation | Coursera - University of Virginia
Storytelling and influencing: Communicate with impact - Macquarie University
Agile Meets Design Thinking - University of Virginia
IBM Data Science - IBM
Giving Helpful Feedback - University of Colorado Boulder
Inspiring and Motivating Individuals - University of Michigan
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