Byron Oswaldo Espin Gálvez
Team Leader - Supervisor Customer Service
Athens ,Atenas
Overview
23
23
years of professional experience
3
3
Languages
Work History
Supervisor Team Leader
Webhelp - Concentrix
06.2020 - 01.2024
- Company Overview: Company for adidas Project markets: Spanish - Portuguese
- Customer Service for adidas Brand - Spanish Language
- Company for adidas Project markets: Spanish - Portuguese
Customer Service
Webhelp
06.2019 - 06.2020
- Customer Service for adidas Brand - Spanish Language
Assistant Sales B2B
IBM International
06.2008 - 01.2010
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Administrative Assistant Sales Department B2B
Multimática
09.2007 - 06.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Technical Service
Multimática
11.2006 - 08.2007
Store Helper
Multimática S.L
08.2005 - 11.2006
Delivery Courier
Zeus S.L.
03.2003 - 07.2005
Kitchen Assistant
The Restaurant “La Rioja”
01.2003 - 02.2003
Transporter Assistant
El Corte Ingles and TRC S.L.
03.2001 - 12.2002
Education
Primary School - undefined
La Salle School
QuitoHigh School - undefined
College Salesiano Cardenal Spellman
QuitoBachelors Degree - Humanities and Social Science
Skills
Salesforce
Additional Information
Spanish DNI (European Citizen)
Cars Driving License Type B
Professional Dancer and Choreographer
Personal Information
- Date of Birth: 09/19/82
- Nationality: Spanish
Timeline
Supervisor Team Leader
Webhelp - Concentrix
06.2020 - 01.2024
Customer Service
Webhelp
06.2019 - 06.2020
Assistant Sales B2B
IBM International
06.2008 - 01.2010
Administrative Assistant Sales Department B2B
Multimática
09.2007 - 06.2008
Technical Service
Multimática
11.2006 - 08.2007
Store Helper
Multimática S.L
08.2005 - 11.2006
Delivery Courier
Zeus S.L.
03.2003 - 07.2005
Kitchen Assistant
The Restaurant “La Rioja”
01.2003 - 02.2003
Transporter Assistant
El Corte Ingles and TRC S.L.
03.2001 - 12.2002
Primary School - undefined
La Salle School
High School - undefined
College Salesiano Cardenal Spellman