Calliope Aslanidou
Palaiokastro
Summary
Experienced with administrative support and customer service tasks. Utilizes effective communication and organizational abilities to streamline operations and assist team members. Knowledge of problem-solving techniques and adaptability to meet various needs effectively.
Overview
19
19
years of professional experience
Work History
Purchasing Support Assistant
Diamantis Masoutis S.A.
05.2022 - Current
- Prepare and manage annual agreements with suppliers, ensuring accuracy and timely execution.
- Monitor the implementation of contract terms and followed up on compliance throughout the year.
- Maintain regular communication with suppliers to ensure proper adherence to contractual obligations.
- Issue service invoices and credit notes related to contract benefits, promotional campaigns, and marketing activities.
- Submit supplier agreements to the Independent Authority for Public Revenue (IAPR) in accordance with regulatory requirements.
Assistant Buyer - Butchery Department
Diamantis Masoutis S.A.
09.2021 - 09.2024
- Assisted in receiving meat products and coordinating their distribution to branch locations.
- Collaborated with the marketing department to organize and execute promotional activities.
- Worked closely with the costing department to activate new product codes and gather supplier price lists.
- Maintained regular communication with suppliers to ensure compliance with promotional agreements and partnership terms.
Office Clerk - Dry Cargo Receiving Department
Diamantis Masoutis S.A.
06.2021 - 09.2021
- Handled documentation and data entry related to the receipt of dry cargo products.
- Coordinated with warehouse and logistics teams to ensure accurate delivery and storage.
- Maintained inventory records and updated receiving logs.
- Communicated with suppliers and internal departments for order confirmations and discrepancies.
Digital Media Specialist
Cosmote Telecommunications SA
01.2017 - 07.2021
- Provide customer service in a timely manner via several means which include email, face to face interaction, telephone and live chat
- Liaise with Marketing, Sales and Product development teams to ensure brand consistency
- Stay up-to-date with digital media developments
- Suggest and implement direct marketing methods to increase profitability
- Maintain a strong online company voice through social media
- Manage end-to-end digital projects
Customer Service Specialist
Cosmote Telecommunications SA
01.2013 - 12.2016
- Analyze customer complaints and provide appropriate corrective actions
- Ensure customer satisfaction by meeting customer needs in courteous and timely manner
- Prepare documentation and reports on routine customer correspondence for future reference purpose
- Develop and maintain in-depth product knowledge
- Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers
Customer Service Specialist
Mellon S.A.
01.2009 - 12.2012
- Provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner
- Analyze customer complaints and provide appropriate corrective actions
- Track, follow-up and resolve customer’s outstanding issues in a timely fashion
- Develop customer service programs in order to provide outstanding service
- Analyzes complaints from customers and provides adequate resolutions
Customer Service Specialist
Cosmote Telecommunications SA
10.2007 - 01.2009
- Provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner
- Analyze customer complaints and provide appropriate corrective actions
- Track, follow-up and resolve customer’s outstanding issues in a timely fashion
- Develop customer service programs in order to provide outstanding service
- Analyzes complaints from customers and provides adequate resolutions
Customer Care Specialist
OTE Telecommunications SA
09.2006 - 04.2007
- Provide Excellent Customer Care
- Review Customer Complaints and Take Appropriate Action
- Serve as Liaison Between Management and Customer Support Team
- Document all Customer Interactions
- Create and Present Weekly Reports to Management
- Train New Call Center Employees
Education
Master of Science - Financial Management, Accounting and Information Systems
International Hellenic University
Thessaloniki05.2019
MBA - Business Administration and Human Resource Management
University of Macedonia
Thessaloniki11.2012
Bachelor of Science - Business Economics
Aristotle University
Thessaloniki07.2008
Skills
- Communication Skills
- Active Listener
- Teamwork
- Self-motivated
- Time Management
- Flexibility
- Creativity
- Empathy
- Microsoft Office (Excel, Word, PowerPoint)
- ECDL Foundation
Websites
Personal Information
- Date of Birth: 21/09/1985
- Driving License: European Computer Driving Licence
Hobbies and Interests
Diploma in Classical Guitar
Timeline
Purchasing Support Assistant
Diamantis Masoutis S.A.
05.2022 - Current
Assistant Buyer - Butchery Department
Diamantis Masoutis S.A.
09.2021 - 09.2024
Office Clerk - Dry Cargo Receiving Department
Diamantis Masoutis S.A.
06.2021 - 09.2021
Digital Media Specialist
Cosmote Telecommunications SA
01.2017 - 07.2021
Customer Service Specialist
Cosmote Telecommunications SA
01.2013 - 12.2016
Customer Service Specialist
Mellon S.A.
01.2009 - 12.2012
Customer Service Specialist
Cosmote Telecommunications SA
10.2007 - 01.2009
Customer Care Specialist
OTE Telecommunications SA
09.2006 - 04.2007
Master of Science - Financial Management, Accounting and Information Systems
International Hellenic University
MBA - Business Administration and Human Resource Management
University of Macedonia
Bachelor of Science - Business Economics
Aristotle University
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