Catherine Gouliotis
Hotel Sissy
Kamena Vourla
3
Languages
3
Certifications
38
years of professional experience
Dynamic and detail-oriented professional with extensive experience in customer service and sales roles, including Receptionist, Sales-Cashier, and Manager positions. Proven ability to enhance customer satisfaction and drive sales through effective communication and problem-solving skills. Eager to contribute to a collaborative team environment and support operational excellence.
Work History
Receptionist
2 Years 8 Months- Greet visitors and direct them to the appropriate person or area with a professional first impression.
- Answer incoming calls and relay messages clearly to support smooth daily communication.
- Maintain the front desk area, keeping supplies organized and ready for guest arrivals.
- Coordinate appointment scheduling and update calendars to support daily room and guest planning.
- Enter guest information accurately into office systems and update records as needed.
Sales-Cashier
7 Years 6 Months- Resolved customer inquiries daily while maintaining a friendly checkout experience.
- Delivered courteous customer service at checkout, answering questions and supporting a smooth shopping experience.
- Supported sales transactions and sales support tasks, including payment processing and register accuracy.
- Handled front desk operations, visitor reception, and mail handling while keeping records organized.
Manager
1 Year 8 Months- Oversaw project timelines, delivering 95% on-time delivery rate across active initiatives.
- Tracked weekly project milestones to keep priorities aligned and delivery moving on schedule.
- Analyzed market trends to identify competitive opportunities and inform practical business decisions.
- Translated trend insights into innovative solutions that strengthened competitive positioning.
- Coordinated status updates and follow-through to keep teams aligned on deliverables and deadlines.
Sales
2 Years 7 Months- Developed key client relationships, resulting in a 25% increase in repeat business.
- Collaborated with marketing to launch campaigns, driving a 35% sales growth.
- Maintained regular follow-up with prospects and existing accounts to support renewals and repeat purchasing.
- Tracked customer needs and buying patterns to tailor sales conversations and strengthen account retention.
- Supported promotional planning by coordinating messaging with internal teams and keeping customer outreach aligned.
Modem Repairs
1 Year 8 Months- Diagnosed and resolved modem issues, cutting return rates by 30% through faster repair turnaround.
- Maintained accurate repair records and documentation, supporting compliance with internal standards and audit requirements.
- Tested repaired modems before release, confirming signal quality and reducing repeat troubleshooting.
- Used Microsoft Excel and data entry to track repair details, part usage, and job status accurately.
Cashier
2 Years- Processed 100 transactions daily with 99% accuracy while handling cash, receipts, and register totals.
- Delivered courteous customer service to resolve order questions, handle payments, and keep checkout moving smoothly.
- Balanced cash drawers at shift end and documented variances to support accurate daily reconciliation.
- Recorded sales and register activity through consistent data entry, supporting reliable shift reporting.
- Kept the front counter organized, stocked supplies, and maintained a clean, welcoming service area.
Education
Greek High School Graduate
GPA: 19/20
Amundsen High School Graduate
GPA: 4.5/5
Skills
Front desk operations
Visitor reception
Mail handling
Scheduling coordination
Appointment scheduling
Calendar management
Customer service
Sales support
Microsoft Excel
Data entry
Records management
Microsoft Office Suite
Booking confirmation
Reservation management
Guest check-in
Guest check-out
Property management system operation
Interests
Photography
Theatre Acting
Certification
Driving license, B
LANGUAGES
English Native
Greek Native
Spanish Elementary
Timeline
Receptionist
Hotel Sissy
03.2024 - CurrentRead More
Sales-Cashier
Imioro
05.2016 - 11.2023Read More
Manager
Vodafone
06.2009 - 02.2011Read More
Sales
Seville Booth Company
11.1995 - 06.1998Read More
Modem Repairs
U.S. Robotics
03.1994 - 11.1995Read More
Cashier
Burger King
06.1988 - 06.1990Read More
Amundsen High School Graduate
Read More
Greek High School Graduate
Read More
Personal Information
- Date of Birth: 06/23/1972
- Nationality: American-Greek
- Driving License: B
- Marital Status: Married