Charalampos Ntarzanos

· Handling software technical issues that occurred in real time regarding a broad range of the Bank's syst

ems, finding the root of the problem and coordinating problem fixing through communication with responsible teams

· Monitoring indexes and metrics for systems followed by alerting and reporting to corresponding teams

· Fixing software issues at a second level support

· Jira Reporting

· Participating in projects and new features for enhancing and modernising the bank's systems

· Regularly updating servers and systems

• Remote and on-site Software and Hardware support for internal & external clients
• Acting as the primary direct point of contact between the company and clients, ensuring the timely resolution of their issues and overall customer satisfaction
• Maintaining and optimizing the company's IT infrastructure, including servers, networks, hardware, and software systems
• Ensuring the security of IT systems & implementing cybersecurity measures
• Providing training to employees from other branches on the usage of specific digital tools, such as a custom CRM system
• Generating regular reports on IT operations, performance metrics, and project statuses for senior management
• Managing and maintaining WordPress-based blogs and e-shops, consistently updating content, images, and plugins to enhance their functionality

• Software and Hardware support for internal clients
• Troubleshooting and deployment of programs and applications
• Managing Galaxy application and server (SingularLogic)

• Executed test cases (mostly automated) related to the Mobile Management Entity (MME), component of the 4G network architecture, and analyzing the results
• Feature testing when new versions of company software was released
• Customized and improved test cases to optimize performance

• Software and hardware support
• Troubleshooting in OS and various applications
• Installation and deployment of applications and digital tools
• Customization of Blackberry corporate devices
• Server management and monitoring (e.g. Printserver, Blackberry server, Domainserver, File server)
• Antivirus software platform maintenance

• Managing, maintaining, and upgrading the local network of the Greek Army Headquarters (GES)
• Managing the backup systems, routers/switches, and providing server user support
• Installing, maintaining and repairing the computer systems of GES