Summary
Overview
Work History
Education
Skills
Personal Information
Language Certificates
Interests
Timeline
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Charalampos Ntarzanos

IT Officer

Summary

Dedicated IT professional with extensive experience in IT support, system optimization, and client relations across various roles. Proven ability to troubleshoot technical issues and enhance IT infrastructure, ensuring operational excellence and client satisfaction. Excellent communicator adept at collaborating with cross-functional teams and driving project success.

Overview

15
15
years of professional experience
3
3
Languages

Work History

IT Incidents Management Officer

Eurobank
06.2024 - 11.2024

· Handling software technical issues that occurred in real time regarding a broad range of the Bank's syst

ems, finding the root of the problem and coordinating problem fixing through communication with responsible teams

· Monitoring indexes and metrics for systems followed by alerting and reporting to corresponding teams

· Fixing software issues at a second level support

· Jira Reporting

· Participating in projects and new features for enhancing and modernising the bank's systems

· Regularly updating servers and systems

Senior IT Officer

Quantum BITS
01.2020 - 05.2024
  • Remote and on-site Software and Hardware support for internal & external clients
  • Acting as the primary direct point of contact between the company and clients, ensuring the timely resolution of their issues and overall customer satisfaction
  • Maintaining and optimizing the company's IT infrastructure, including servers, networks, hardware, and software systems
  • Ensuring the security of IT systems & implementing cybersecurity measures
  • Providing training to employees from other branches on the usage of specific digital tools, such as a custom CRM system
  • Generating regular reports on IT operations, performance metrics, and project statuses for senior management
  • Managing and maintaining WordPress-based blogs and e-shops, consistently updating content, images, and plugins to enhance their functionality

IT Officer

Mapfre Asistencia
06.2018 - 05.2019
  • Software and Hardware support for internal clients
  • Troubleshooting and deployment of programs and applications
  • Managing Galaxy application and server (SingularLogic)

Performance Tester

NOKIA Solutions and Networks
07.2014 - 01.2015
  • Executed test cases (mostly automated) related to the Mobile Management Entity (MME), component of the 4G network architecture, and analyzing the results
  • Feature testing when new versions of company software was released
  • Customized and improved test cases to optimize performance

IT Support

Alapis SA
05.2010 - 10.2012
  • Software and hardware support
  • Troubleshooting in OS and various applications
  • Installation and deployment of applications and digital tools
  • Customization of Blackberry corporate devices
  • Server management and monitoring (e.g. Printserver, Blackberry server, Domainserver, File server)
  • Antivirus software platform maintenance

Network Administrator

KEPYES (IT SupportCenter of Greek Army)
08.2009 - 01.2010
  • Managing, maintaining, and upgrading the local network of the Greek Army Headquarters (GES)
  • Managing the backup systems, routers/switches, and providing server user support
  • Installing, maintaining and repairing the computer systems of GES

Education

Technology Education and Digital Systems

UNIVERSITY OF PIRAEUS
09.2008

Apolytirion of Eniaio Lykeio - undefined

1st Lyceum of Akrata
Akrata, Achaia
06.2004

Skills

General knowledge on C/C, JAVA,HTML, PHP, mySQL

Personal Information

Date of Birth: 12/19/86

Language Certificates

  • English, ESOL Certificate of Proficiency in English (C2), University of Cambridge & TOEFL
  • French, DELF 1
  • Greek, Native

Interests

Travelling, music, football, running, fencing, Standup comedy,

Timeline

IT Incidents Management Officer

Eurobank
06.2024 - 11.2024

Senior IT Officer

Quantum BITS
01.2020 - 05.2024

IT Officer

Mapfre Asistencia
06.2018 - 05.2019

Performance Tester

NOKIA Solutions and Networks
07.2014 - 01.2015

IT Support

Alapis SA
05.2010 - 10.2012

Network Administrator

KEPYES (IT SupportCenter of Greek Army)
08.2009 - 01.2010

Apolytirion of Eniaio Lykeio - undefined

1st Lyceum of Akrata

Technology Education and Digital Systems

UNIVERSITY OF PIRAEUS
Charalampos NtarzanosIT Officer