Travelling, music, football, running, fencing, Standup comedy,
Dedicated IT professional with extensive experience in IT support, system optimization, and client relations across various roles. Proven ability to troubleshoot technical issues and enhance IT infrastructure, ensuring operational excellence and client satisfaction. Excellent communicator adept at collaborating with cross-functional teams and driving project success.
· Handling software technical issues that occurred in real time regarding a broad range of the Bank's syst
ems, finding the root of the problem and coordinating problem fixing through communication with responsible teams
· Monitoring indexes and metrics for systems followed by alerting and reporting to corresponding teams
· Fixing software issues at a second level support
· Jira Reporting
· Participating in projects and new features for enhancing and modernising the bank's systems
· Regularly updating servers and systems
General knowledge on C/C, JAVA,HTML, PHP, mySQL
Travelling, music, football, running, fencing, Standup comedy,