Charikleia Chaimani
KIFISSIA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
Work History
Assistant Front Desk Manager
Royal Caribbean
01.2020 - 08.2021
- Oversaw Guest Services desk daily operation, staff productivity, and operational efficiency according to brand standards.
- Provided resources for training new employees and ongoing training for current staff.
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Completed employee appraisals.
Guest Services Officer, Guest Departure Officer
Royal Caribbean International
12.2015 - 01.2020
- Provided assistance to guests, concerning the ship and the itinerary, their booking/stateroom assignment, their account and reservations.
- Resolving problems, disputes and complains in collaboration with other divisions.
- In charge of the departure process and lost luggage onboard or by the airlines.
International Concierge
Holland America Line
09.2011 - 03.2012
- Member of the Guest Services team, focusing on Spanish speaking guests, translating the daily activities schedule, preparing and hosting talks, brunches, parties and events.
- In charge of the loyalty programme.
Education
Bachelor of Arts For Teaching - French Language And Literature
Kapodistrian University
AthensSkills
- Ability to organize, with method and responsibility, and work effectively under pressure
- Ease of public relations and teamwork
- Absolute dedication to achieve and maintain high quality standards
- Friendly, communicative, able to interact with guests at the highest level
- Able to solve problems, with patience and understanding, adapting to each situation
- Employee training
Languages
Greek
Native language
English
Proficient
C2
French
Proficient
C2
Spanish
Proficient
C2
Timeline
Assistant Front Desk Manager
Royal Caribbean
01.2020 - 08.2021
Guest Services Officer, Guest Departure Officer
Royal Caribbean International
12.2015 - 01.2020
International Concierge
Holland America Line
09.2011 - 03.2012
Bachelor of Arts For Teaching - French Language And Literature
Kapodistrian University
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