CHONDROGIANNIS ALEXANDROS
Chaidari
Summary
Diligent contact centre professional careful to follow procedures and handle issues in full. Balances customer desires with organizational standards to create mutually beneficial solutions to diverse problems. Consistently exceeds performance and service quality targets.
Overview
1
1
year of professional experience
Work History
Call Centre Agent
Booking.com
11.2022 - 10.2023
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
- Recorded details from customer communications on CRM.
Education
Bachelor of Business Administration - Economic and Social Management
Toulouse 1 Universite Capitole
01.2022
Graduation -
3rd General High School
01.2018
Skills
- Responsibility
- Collaboration
- Stress tolerance
- Payment processing systems
- Feedback receptiveness
- Customer complaint handling
Languages
English
Proficient
C2
Spanish
Intermediate
B1
German
Intermediate
B1
Accomplishments
- Recognised by management for efective behaviours, leading to increase company' s reliability.
Timeline
Call Centre Agent
Booking.com
11.2022 - 10.2023
Bachelor of Business Administration - Economic and Social Management
Toulouse 1 Universite Capitole
Graduation -
3rd General High School
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