Chris Pistolis
Restaurant Manager
Charlotte ,NC
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.Honest,Dependable,Dedicated
Overview
21
21
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Restaurant Manager
South 21 Jr
Charlotte , NC
04.2002 - 07.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
Education
High School -
Camden Military Academy
Camden,SC 08.1986 - 05.1988
Central Piedmont Community College
Charlotte,NC 08.1988 - 05.1990
Skills
Marketing and advertising
Food preparation and safety
Operations management
Passion for customer satisfaction
Point of Sale (POS) system operation
Certification
Safe service Department of Health
Timeline
Safe service Department of Health
08-2022
Restaurant Manager
South 21 Jr
04.2002 - 07.2023
Central Piedmont Community College
08.1988 - 05.1990
High School -
Camden Military Academy
08.1986 - 05.1988