Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chrisa Christou

Chrisa Christou

Heraklion

Summary

Dynamic Sales Assistant with a proven track record at Germanos, excelling in customer service and inventory control. Cultivated strong customer relationships, boosting store revenue through effective upselling strategies. Recognized for reliability and excellent communication skills, consistently enhancing customer satisfaction and loyalty. Committed to creating positive shopping experiences and achieving sales targets.

Overview

3
3
years of professional experience

Work History

Sales Assistant

Germanos (Γερμανός),collaborator of Cosmote
02.2025 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Implemented customer feedback system to identify and address areas for improvement.
  • Updated product displays regularly, keeping store appearance fresh and appealing.
  • Organized in-store promotions to increase awareness of new product lines.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.

Barber Assistant

Barbero Calvo
11.2022 - 01.2025
  • Streamlined appointment booking process by implementing an efficient online system for client convenience.
  • Assisted lead barber in managing appointments and scheduling to ensure timely service for all clients.
  • Collaborated with lead barber on marketing initiatives to attract new clientele while retaining existing customers through exceptional service delivery.
  • Developed strong customer relationships through attentive listening and clear communication about desired styles and preferences.
  • Assisted in coordinating special events, such as grooming workshops and product demonstrations, to engage the community and promote salon offerings.
  • Contributed to a positive work atmosphere, fostering collaboration among team members for optimal performance.
  • Offered personalized grooming advice based on individual client needs and preferences for enhanced satisfaction levels.
  • Promoted salon services and products, resulting in increased sales and repeat business.
  • Supported lead barber with inventory management, ensuring adequate stock of supplies for seamless daily operations.
  • Communicated with clients in a friendly, genuine manner while maintaining a professional demeanor at all times.
  • Continuously improved skills through ongoing education on industry trends, techniques, and best practices.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Managed business customer service, responding to requests and concerns promptly.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Managed complex appointment schedule for high-volume client base.
  • Distributed business cards outside of salon to generate new business.
  • Kept shop neat, professional and welcoming to guests of different backgrounds.
  • Managed shop administration with attention to detail, including scheduling, ordering and customer service.
  • Maintained regular client list and successfully handled walk-in customers.

Waitress Supervisor

Burgerlab
04.2023 - 12.2023
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
  • Achieved high levels of customer loyalty through exceptional service and engagement.
  • Improved service delivery times, coordinating seamlessly between kitchen staff and waitstaff.
  • Managed inventory effectively to prevent shortages and reduce waste.
  • Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
  • Optimized staff scheduling to handle peak times effectively without overstuffing.
  • Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
  • Elevated dining experience, maintaining high standards of cleanliness and presentation.
  • Monitored dining area to ensure all guests received attentive service without delays.
  • Supervised food presentation and plating to enhance visual appeal.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Adapted quickly to menu changes, ensuring team was always informed and prepared.
  • Fostered positive and welcoming atmosphere for guests, contributing to repeat business.
  • Boosted customer satisfaction with quick and accurate order processing.

Education

Certificate - Environmental Studies

GlobalCert- Global Professional Experts
Heraklion, Greece
01-2025

Skills

  • Efficient cash transactions
  • Objective-oriented
  • Cultivating strong partnerships
  • Inventory control
  • Processing payments
  • Opening and closing procedures
  • Customer needs assessment
  • Team collaboration
  • Upselling strategies
  • Team support and assistance
  • Returns and exchanges
  • Hospitality and accommodation
  • Customer service
  • Friendly and helpful
  • Reliable and responsible
  • Honest and dependable
  • Customer assistance
  • Team cooperation
  • Positive customer engagement
  • Excellent written and verbal communication
  • Decision-making
  • Organization
  • Building customer loyalty
  • Product knowledge
  • Safety and cleanliness standards
  • Multitasking

Languages

Greek
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Albanian
Elementary (A2)

Timeline

Sales Assistant

Germanos (Γερμανός),collaborator of Cosmote
02.2025 - Current

Waitress Supervisor

Burgerlab
04.2023 - 12.2023

Barber Assistant

Barbero Calvo
11.2022 - 01.2025

Certificate - Environmental Studies

GlobalCert- Global Professional Experts

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Chrisa Christou