Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christos Chatzicharalampous

Customer Onboarding Specialist

Summary

Experienced [Job Title] bringing [Number] years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Sociable Customer Success Manager versed in applying conflict resolution strategies to escalated customer complaints. Helpful team leader passionate about training others in customer satisfaction. Noted for creativity in customer support strategies. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience
11
11
years of post-secondary education
3
3
Languages

Work History

Customer Onboarding Specialist

Transifex
Athens
10.2021 - Current
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Identified issues, analyzed information and provided solutions to problems.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Improved operations through consistent hard work and dedication.

Customer Success Manager

Transifex
Tarxien
09.2020 - 09.2021
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Facilitated penetration of key accounts via strategic planning initiatives.
  • Created customer support strategies to increase customer retention.
  • Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Implemented process improvement initiatives within department.

Customer Support Specialist

LearnWorlds
Tarxien
11.2019 - 05.2020
  • Provided primary customer support to internal and external customers.
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Maintained and managed customer files and databases.
  • Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.

Fraud Investigator

The Stars Group
St. Julian's
02.2018 - 04.2019
  • Conducted prompt and thorough investigations on fraud cases.
  • Validating and verifying player related documentation.
  • Worked with customers to understand needs and provide excellent service.
  • Preventing financial loss by identifying fraudulent behavior & risk assessments.
  • Processing of real money transfers & verification of withdrawals.

Customer Service Representative

Tipico
St. Julian's
05.2017 - 01.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Call Center Representative

Teleperformance
Athens
03.2014 - 01.2016
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Attended telephone skills and program information training sessions to boost aptitude.

Education

Ph.D. - Materials Science

RWTH Aachen
Aachen, Germany
05.2008 - 06.2012

Master of Science - Materials Science

University of Ioannina
Ioannina, Greece
09.2000 - 11.2007

Skills

    Customer Relations

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Timeline

Customer Onboarding Specialist

Transifex
10.2021 - Current

Customer Success Manager

Transifex
09.2020 - 09.2021

Customer Support Specialist

LearnWorlds
11.2019 - 05.2020

Fraud Investigator

The Stars Group
02.2018 - 04.2019

Customer Service Representative

Tipico
05.2017 - 01.2018

Call Center Representative

Teleperformance
03.2014 - 01.2016

Ph.D. - Materials Science

RWTH Aachen
05.2008 - 06.2012

Master of Science - Materials Science

University of Ioannina
09.2000 - 11.2007
Christos ChatzicharalampousCustomer Onboarding Specialist