Chrissa Vlachopoulou

Quality Analyst (Steigenberger Project)

Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.

Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

Exceeded performance metrics consistently, earning recognition as a top performer within the team.

• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Responsible for ensuring exceptional guest service across two to three hotels.

Managed orders, coordinated employee schedules, and provided guidance to ensure high-quality work standards.

Increased sales revenue by identifying and targeting high-potential accounts.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.