Excel
Christina Chatzidimitriou
Sales Specialist
Thessaloniki,Central Macedonia
Summary
Motivated individual with years of experience in customer service and sales.
Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Always on the search for growth and a step ahead in planning for the future good of the company. Taking the initiative, working independent as well as in Teams. Optimistic and realist with a smile on my face.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Callcenter Agent/ QA
Teleperformance Greece
2023.09 - Current
- Jump Certificate absorbed (Supervisor/QA Skills)
- Flex Quality Analyst role.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
Brand Ambassador
Vertikom Sales GmbH
2018.04 - 2018.09
- Teaching Store employees about our Product, while traveling central Germany. Branding Displayed spaces for our Products, bring materials and hold PP Seminars.
- Brand new car provided by the company, for personal use and business travels. Hotels were booked through our HR on my preferences.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
Callcenter Agent /Senior Consultant
Teleperformance Portugal
2019.01 - 2020.02
- Software insight and management for Hotels in USA
- Finding suitable accomodations for clients in Germany which would travel abroad and in their Homeland.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating ability to work collaboratively and effectively. KPI´s were always reached.
- Demonstrated leadership skills in managing projects from concept to completion. Therefore got the promotional role in my team.
- Passionate about learning and committed to continual improvement.
Callcenter Agent
Holder Greece
2020.01 - 2022.08
- 2nd LVL Complaint Department for our Business Customers.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Sales Promoter
(Pact,Vertikom,C-motive)
2015.11 - 2017.05
- Mobile Contracts (Vodafone,O2,Telekom), Internet Contracts (Kabel Deutschland,Vodafone,Telekom), Samsung Hardware On-Site at Mega Stores.
- Participated in ongoing professional development opportunities to continuously refine sales skills and stay current on industry trends.
- Conducted market research to identify potential customers and develop targeted promotional strategies for increased sales success.
- Ensured accurate inventory control by conducting regular stock checks, updating records as needed, and informing management of any discrepancies.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
Callcenter Agent
Holder Greece
2023.01 - 2023.05
- Cross selling Team.
- Increased sales revenue by developing and maintaining strong client relationships.
Secretary
Kubanis Gmbh
2008.02 - 2008.08
- Improved document processing times by implementing digital archiving systems and reducing paper waste.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients. (China, USA, Europe)
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
Callcenter Agent
Teleperformance Greece
2020.02 - 2020.08
- Working on a 24/7 Project.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
Stylist Womens Wear
Outfittery Germany
2022.07 - 2023.01
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Provided constructive feedback during online fittings, helping clients refine their personal style preferences.
- Keep in touch with clientele to maintain healthy customer relatonships.
Fitness Barista
Aspria Gmbh
2017.01 - 2017.10
- One of the Best Members Club in Europe.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Callcenter Agent
Webhelp
2023.05 - 2023.08
Barista
Starbucks
2018.10 - 2019.03
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Associate of Arts - Department of Creative Design And Clothing
University Facility of Kilkis
Kilkis, Greece 2011.04 - 2013.04
High School Diploma -
EPAL Kastorias
Kastoria, Greece 2010.04 - 2011.04
Skills
Communication
undefinedTraining
Gardening through Greek ΟΑΕΔ
Software
Powerpoint
MS Office
PC Network
Certification
Supervisor
Interests
Stock exchange
Traveling
AI Technologies
Gaming
As a kid it started with PlayStation and a Gameboy and developed from there. Through these games, I pretty much learned most of my English and free typing skills. It continued with MMO RPGs and Mobile games up to this day. Sometimes an escape from reality is needed and this brings me joy.
Timeline
Supervisor
2024-03
Quality Analyst
2024-03
Callcenter Agent/ QA
Teleperformance Greece
2023.09 - Current
Callcenter Agent
Webhelp
2023.05 - 2023.08
Callcenter Agent
Holder Greece
2023.01 - 2023.05
Stylist Womens Wear
Outfittery Germany
2022.07 - 2023.01
Callcenter Agent
Teleperformance Greece
2020.02 - 2020.08
Callcenter Agent
Holder Greece
2020.01 - 2022.08
Callcenter Agent /Senior Consultant
Teleperformance Portugal
2019.01 - 2020.02
Barista
Starbucks
2018.10 - 2019.03
Brand Ambassador
Vertikom Sales GmbH
2018.04 - 2018.09
Fitness Barista
Aspria Gmbh
2017.01 - 2017.10
Sales Promoter
(Pact,Vertikom,C-motive)
2015.11 - 2017.05
Associate of Arts - Department of Creative Design And Clothing
University Facility of Kilkis
2011.04 - 2013.04
High School Diploma -
EPAL Kastorias
2010.04 - 2011.04
Secretary
Kubanis Gmbh
2008.02 - 2008.08
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