Christina Gkeka
Athens ,Greece
Summary
Experienced Senior Business Operations Specialist with a strong background in optimizing business processes in consulting, pharmaceutical, and retail industries. Expertise in ERP and CRM systems, e-commerce management, and accounting functions. Track record of successfully coordinating projects, improving operational workflows, and facilitating remote team performance. Focused on driving significant business outcomes through reliable and organized operations.
Overview
14
14
years of professional experience
Work History
Senior Business Operations Specialist
Emron Consulting P.C
Chalandri
09.2019 - Current
- Facilitated daily business operations support across front and back office, improving operational efficiency.
- Coordinated project timelines through cross-functional task management and workflow accuracy.
- Managed ERP and CRM systems, ensuring up-to-date maintenance of CRM databases.
- Organize and operate accounts payable/receivable processes and invoicing, ensuring accurate management of key accounts.
- Supported executive teams with documentation and reporting, streamlining administrative functions.
- Assisted in HR operations by maintaining HRIS, training facilitation, and employee support.
- Provided paralegal assistance while managing relationships with customers and external partners.
- Organized corporate events and logistics activities for seamless execution.
Senior Operations & Accounting Support
Alpharm Plus
Athens
11.2016 - 08.2019
- Administered daily e-shop operations, enhancing order processing and follow-up efficiency.
- Managed filing and documentation flow to maintain accurate operational records.
- Coordinated procurement efforts, supplier communication, and import logistics.
- Oversaw transportation logistics to streamline courier processes.
- Collaborated with accounting team on invoicing processes.
- Provided support for back-office operations in pharmaceutical company.
Store & Customer Operations – Retail & Hospitality
Silver
Lakonia
03.2014 - 01.2016
- Led daily operations of jewelry and apparel retail store located in high-traffic tourist area.
- Oversaw customer service quality, sales activities, and merchandise organization effectively.
- Managed product presentation, inventory flow, and routine operational responsibilities.
- Delivered front-of-house reception services at seafood and traditional Greek cuisine restaurant.
- Ensured memorable customer experiences in high-pressure, seasonal settings.
- Implemented process improvements to enhance operational efficiency within the store.
- Trained employees on effective customer engagement strategies for increased satisfaction.
- Analyzed sales trends to inform inventory decisions and boost profitability.
Administrative & Front Office Support
Articles Publish Company
Athens
01.2013 - 08.2013
- Provided comprehensive front office and administrative support in publishing environment.
- Coordinated communication between executive and administrative staff to ensure alignment.
- Organized schedules, correspondence, and overall office environment for optimal function.
- Assisted sales team with organization, follow-up tasks, and necessary documentation.
- Executed procurement processes while managing supply inventories and order tracking.
Office & Operations Support
EXPERT-Security GmbH & Co KG
Athens
06.2012 - 12.2012
- Provided comprehensive operational support to security services company.
- Served as liaison among management, retail locations, and security personnel.
- Oversaw patrol reports, internal documentation, and correspondence for accuracy.
- Maintained and prepared commercial offers to streamline processes.
- Supported coordination of activities between operations center and security staff.
- Ensured timely documentation flow with accounting department for efficient operations.
- Managed complaints with calm, clear communication and problem-solving.
Education
Department of Political Science & History
Panteion University of Social and Political Scienc
Politics & Mass Media
Seminar
Career Prospects & Journalistic Tools for Political Scientists
Seminar
Career Prospects of the Young Economist & Their Role in the Modern International Environment
Seminar
Skills
- Project management
- Process improvement
- Customer relationship management
- Financial analysis
- Problem solving
- Strategic planning
- Document management
- Decision making
- On-time project delivery
- Administrative support
Languages
English
Proficient
C2
Japanese
Elementary
A2
German
Elementary
A2
Timeline
Senior Business Operations Specialist
Emron Consulting P.C
09.2019 - Current
Senior Operations & Accounting Support
Alpharm Plus
11.2016 - 08.2019
Store & Customer Operations – Retail & Hospitality
Silver
03.2014 - 01.2016
Administrative & Front Office Support
Articles Publish Company
01.2013 - 08.2013
Office & Operations Support
EXPERT-Security GmbH & Co KG
06.2012 - 12.2012
Department of Political Science & History
Panteion University of Social and Political Scienc
Politics & Mass Media
Seminar
Career Prospects & Journalistic Tools for Political Scientists
Seminar
Career Prospects of the Young Economist & Their Role in the Modern International Environment
Seminar