CHRISTINA GKINI

Led the recruitment, hiring, and onboarding of the Guest Relations team, ensuring alignment with brand luxury standards.

Developed performance evaluation frameworks, improving team retention and engagement.

Designed and implemented the guest experience strategy, aligning with Edition Hotels' luxury service standards.

Cultivated a positive work environment, fostering employee engagement and increasing retention rates.

Managed pre-opening operations, ensuring seamless collaboration across departments for a successful launch.

Established a continuous improvement culture by fostering open communication channels and empowering employees.

Implemented guest feedback systems, analyzing data to enhance service excellence and customer retention.

Managed pre-opening recruitment and training for the housekeeping team, ensuring a seamless transition into operations.

Developed and executed structured training programs to elevate service quality and operational efficiency.

Led talent acquisition efforts, ensuring top-tier hires that aligned with the brand's luxury standards.

Managed budgeting, supplier negotiations, and inventory control, optimizing cost-efficiency.

Achieved significant improvements in guest satisfaction, reflected in increased TripAdvisor rankings.

Introduced cost-saving measures and process improvements to enhance department efficiency.

Managed housekeeping operations for 102 rooms and 24 luxury villas from construction to full operation.

Supervised hiring, training, and performance management, ensuring operational excellence.

Oversaw laundry services, landscaping, and engineering maintenance to uphold resort quality standards.

Controlled departmental budgeting, ensuring financial efficiency and alignment with business goals.

Managed daily resort operations, ensuring smooth guest experiences and staff coordination.

Developed SOPs and training programs to enhance service consistency.

Implemented performance management systems to increase team productivity.

Maintained high-level guest satisfaction by ensuring seamless collaboration between departments.

Advanced from trainee to Director of Housekeeping, leading a large-scale luxury operation.

Led recruitment, training, and performance management to uphold high service standards.

Oversaw budgeting, inventory control, and supplier negotiations for optimized operational cost.

Ensured top-tier cleanliness and guest satisfaction, maintaining the hotel's prestigious reputation.