Christina Ioanna Karageorgou
Manager
Athens
Summary
Hospitality professional prepared for advancing hotel operations and guest services. Extensive experience managing hotel activities, improving service quality, and leading teams to achieve goals. Known for fostering collaborative environments and adapting to dynamic situations. Expertise in staff training and guest relations.
Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end hotels.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Hotel Manager
Aria Hotels
04.2024 - Current
- Directed daily hotel operations, ensuring exceptional guest experiences and high service standards.
- Implemented staff training programs to enhance service quality and operational efficiency.
- Managed budgeting processes, optimizing resource allocation and cost control measures.
- Developed marketing strategies to increase occupancy rates and promote hotel services.
- Oversaw compliance with health and safety regulations, maintaining a safe environment for guests and staff.
- Analyzed guest feedback data, implementing improvements that enhanced overall satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Provided exceptional service and assistance to guests upon check-in.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Increased customer service ratings through personable service.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Responded to guest complaints with effective solutions, turning potential negative experiences into positive ones.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Reservations Sales Specialist
TravelStaytion
09.2023 - 11.2023
- 3 months
Reservations Specialist
The Athens Gate Hotel
04.2008 - 09.2023
- 15 years 6 months
Reception
Starwood Hotels Mykonos: Santa Marina Resort & Villas, a Luxury Collection Resort in Mykonos
04.2006 - 10.2007
- Member of Starwood hotels (Mykonos)
- Split seasons alternated between Mykonos & Arachova, Shift Manager, dealing with check ins-check outs, invoices, cashiers, customer service.
- 1 year 7 months
Reception
Kivotos Mykonos
04.2005 - 10.2005
- Leading hotels of the World.
- 7 months
Reception
Yria Hotel & Resort
04.2000 - 10.2004
- Seasonal work. Started as receptionist, phone operator, concierge.
- Last two seasons was Shift Manager, dealing with reservations, invoices, allocation of rooms, phone operations, customer service.
- Small Luxury Hotels of the World.
- 4 years 7 months
Reception-Operator
Hotel Olympic Palace
03.1999 - 01.2000
- 6 months practise as part of University studies and 5 months as standard employee.
- Reception-concierge- phone operator
- 11 months
Bar-Restaurant
Kea Beach Hotel
05.1998 - 09.1998
- Service, cashier.
- 5 months
Education
Bachelor of Business Administration (B.B.A.) - Tourism and Travel Services Management
Technological Educational Institution Of Patras
Pátrai, Greece01.2001
Skills
- Internet Explorer
- Microsoft PowerPoint
- Social Media Marketing
- Guest complaint resolution
- Guest relations management
- Guest services management
- Cash handling
- Interpersonal communications
- Staff scheduling
- Staff training
- Hospitality
- Quality assurance
- Office and staff streamlining
- Outstanding communication skills
- Staff supervision
- Reservations management
- Telephone etiquette
- Food and beverage operations
- Employee scheduling
- Property management systems
- Training and mentoring
- Guest experiences
- Social media networking
- Guest accommodations
- Employee performance reviews
- Safety procedures
- Staff training and development
- Rooms division management
- Front office staff
- Disciplinary action and termination
- Housekeeping oversight
- Sales
- Dining reservations
- VIP services
- Reporting
- Customer service
- Computer skills
- Inventory management
- Decision-making
- Hotel operations
- Relationship building
- Hotel management
- Teamwork and leadership
- Guest services
- Front desk operations
- Expense reports
- Front desk management
- Facilities management
- Performance evaluations
- Food service operations
- Shift scheduling
- Work Planning and Prioritization
- Personnel supervision
- Payment processing
- Reception oversight
- Interviewing and hiring
- Supply purchasing
- MS office
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Flexible schedule
- Assignment delegation
- Operational efficiency
- Multitasking Abilities
- Multitasking ability
- Multitasking
- Front office operations
- Problem-solving abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team collaboration
Certification
- ΥΓΙΕΙΝΗ & ΠΡΟΛΗΨΗ ΜΕΤΑΔΟΣΗΣ ΛΟΙΜΩΞΕΩΝ ΣΤΟΝ ΞΕΝΟΔΟΧΕΙΑΚΟ ΚΛΑΔΟ – ΟΔΗΓΙΕΣ ΠΡΟΣΤΑΣΙΑΣ ΕΝΑΝΤΙ ΤΗΣ ΝΟΣΟΥ COVID-1
- Website Ξενοδοχειου: Οι κορυφαίες συμβουλές για να ξεχωρίσετε από τον ανταγωνισμό
- “China Quick-Li” Seminar Certificate
- Hotel Booking Sources: Ποιες οι σημαντικότερες πηγές κράτησεων και η διασύνδεση με το Channel Manager
Languages
French (Professional Working)
English (Full Professional)
Timeline
Hotel Manager
Aria Hotels
04.2024 - Current
Reservations Sales Specialist
TravelStaytion
09.2023 - 11.2023
Reservations Specialist
The Athens Gate Hotel
04.2008 - 09.2023
Reception
Starwood Hotels Mykonos: Santa Marina Resort & Villas, a Luxury Collection Resort in Mykonos
04.2006 - 10.2007
Reception
Kivotos Mykonos
04.2005 - 10.2005
Reception
Yria Hotel & Resort
04.2000 - 10.2004
Reception-Operator
Hotel Olympic Palace
03.1999 - 01.2000
Bar-Restaurant
Kea Beach Hotel
05.1998 - 09.1998
Bachelor of Business Administration (B.B.A.) - Tourism and Travel Services Management
Technological Educational Institution Of Patras
Gym
Yoga, Pilates Reformer