Christina Konstantopoulou

· Provide administrative support to Human Resources executives.

· Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, performance evaluations etc).

· Coordinate HR projects (meetings, training, surveys etc).

· Assist in payroll preparation by providing relevant data.

· Conduct initial orientation to newly hired employees.

· Communicate with public services when necessary.

· Assist with day to day operations of the HR functions and duties.

· Compile and update employee records.

· Assist incoming communications (calls emails) from Booking partners (hotel owners).

· Conduct research to provide answers for partners to resolve their issues.

· Collect, arrange and input information into database system.

· Manage stakeholder relationships to ensure alignment with operational priorities and secure support for key initiatives.

· Resolution of cases and finding answers in challenging situations where agents require assistance, as well as handling incoming calls (transfers) when property owners request to speak with a supervisor.

· Immediate resolution of customer issues, customer retention, bill payments, product sales.

· Help customers complete purchases, locate items, and join reward programs.

· Develop strong relationships with repeat clients, leading to increased loyalty and return visits.

· Handle returns and exchanges professionally, resolving customer issues while adhering to company policies.

· Increase sales revenue through effective product recommendations tailored to individual customers.

· Boost customer satisfaction by providing exceptional service and addressing concerns promptly.

· Customer support for new connections in mobile, landline, and internet networks.

· Provide exceptional customer service by promptly addressing inquiries, concerns, and technical issues related to telecommunications services.

· Maintain up-to-date knowledge of industry trends, emerging technologies, and market dynamics to inform strategic decision-making processes effectively.

Full training in all processes of the Service Department, communication with subscribers.

· Assist call-in customers with questions and orders.

· Help large volume of customers every day with positive attitude and focus on customer satisfaction.

· Maintain a high level of product knowledge to effectively assist customers with accurate information and recommendations.

· Enhance customer satisfaction by efficiently addressing and resolving their inquiries and concerns.

· Provide constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.

· Complete data entry to record call notes, suggestions and questions.

Secretarial support, customer communication, file maintenance, international correspondence, accreditation preparation, Photoshop editing.

Data entry for special forms E9, FMAP-NP, FMAP-FP of the Ministry of Finance.