Christina Nifora
Hospitality Professional
Dionysiou 16, Ilion, Athens
Summary
Experienced hospitality and wellness professional with an international background, having worked in multiple countries across restaurant and service-based environments. Progressed from server to head server, operations manager, and restaurant manager before becoming the owner and operator of a massage therapy business. Brings strong operational leadership, exceptional customer service skills, and cultural adaptability, with a proven ability to lead diverse teams, manage daily operations, and create welcoming, high-quality experiences in both hospitality and wellness settings.
Overview
23
23
years of professional experience
3
3
Languages
Work History
Massage Therapist
Wuwei Massage Studio (self-employed, Owner)
07.2025 - Current
- Massage Therapy Services: Provide safe, effective, and appropriate massage therapy techniques during client appointments.
- Client Scheduling & Administration: Book appointments, answer phones, greet clients, process payments, and create client service records.
- Client Relationships: Develop and maintain positive client relationships through professional communication and follow-ups to increase satisfaction and build rapport.
- Client Education: Educate clients on the benefits of massage therapy and provide guidance on self-care techniques.
- Customer Satisfaction: Achieve high levels of client satisfaction through empathetic listening and clear communication about treatment plans.
- Customized Treatments: Enhance client relaxation by using a variety of massage techniques tailored to individual needs.
- Client Assessment: Evaluate client conditions to recommend appropriate massage therapy methods.
- Treatment Effectiveness: Perform detailed assessments to identify areas of tension or discomfort, resulting in more effective treatments.
Restaurant Manager
Via Maris Restaurant
02.2025 - 07.2025
- Operations Management: Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Inventory Control: Correctly calculated inventory and ordered appropriate supplies.
- Customer Engagement: Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Financial Reporting: Tracked daily sales transactions and invoices for accurate and up-to-date financial reporting.
- Problem Resolution: Quickly identified problem situations and skillfully resolved incidents to the satisfaction of all involved parties.
- Staff Management: Carefully interviewed, selected, trained, and supervised staff.
- Service Improvement: Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Customer Experience: Promoted a positive atmosphere and went above and beyond to ensure each customer received exceptional food and service.
- Team Culture: Promoted a positive work environment through proactive conflict resolution strategies and team-building activities.
Cruise Operations and Office Coordinator
Drougas Tours and Sailing Cruises
03.2024 - 11.2024
- Cruise Coordination: Coordinated daily sailing cruises around the island of Milos, ensuring smooth schedules and guest experiences.
- Bookings and Inquiries: Managed bookings, reservations, and customer inquiries, both in-person and via phone or email.
- Guest Information: Provided detailed itineraries, cruise information, and travel tips to guests.
- Office Administration: Assisted with administrative tasks, including data entry, filing, and record keeping.
- Inventory Oversight: Monitored and updated inventory of supplies and promotional materials for the office.
- Crew Collaboration: Collaborated with the sailing crew to handle guest needs and resolve any issues during cruises.
- Financial Processing: Processed payments, managed invoices, and ensured accurate financial records for cruise services.
Operations Specialist
Travel12 & Mamakita Travel Agency
05.2023 - 11.2023
- Travel Coordination: Efficiently organized travel arrangements, including flights, accommodations, transportation, and activities, while prioritizing client preferences, budgets, and special requests.
- Supplier Management: Cultivated strong relationships with travel suppliers (airlines, hotels, tour operators) and negotiated advantageous terms for competitive pricing and exclusive client benefits.
- Crisis Management: Responded effectively to unexpected travel disruptions (flight cancellations, weather issues), offering quick solutions to minimize client inconvenience.
- Team Collaboration: Collaborated closely with cross-functional teams (sales, marketing) to drive business growth and enhance the overall client experience.
- Customer Support: Provided excellent customer support during off-hours, addressing inquiries, changes, and emergencies to ensure high client satisfaction.
- Technology Proficiency: Utilized travel booking systems, CRM software, and digital tools to streamline operations and improve service delivery.
Operations Manager
Boundless Life Hospitality and Education
05.2022 - 05.2023
- Team Building and Management: Successfully built and managed teams for housekeeping, laundry, and maintenance functions, ensuring efficient operations.
- Effective Communication: Established positive and efficient communication between unit staff and organizational leadership, reducing miscommunications and missed deadlines.
- Identified and Rectified Issues: Identified and rectified unauthorized, unsafe, or ineffective practices.
- Facility Upkeep: Maintained the hub and education center facilities to high standards.
- Laundry and Maintenance Oversight: Oversaw laundry and maintenance processes across all assets, optimizing efficiency and quality.
- Apartment Turnover and Setup: Managed cohort apartment turnover and new apartment setup processes to meet operational needs.
- Procurement Partnership: Established and managed procurement partnerships in collaboration with the global procurement team.
- Guest Services: Provided support and liaison for building services to enhance guest satisfaction and operational efficiency.
- Process Expertise: Demonstrated a strong understanding of housekeeping and maintenance processes, contributing to robust financial performance.
Restaurant Manager
Javri Lodge
01.2019 - 02.2022
- Winter Season Employment
- Daily Operations: Efficiently managed daily restaurant operations, ensuring profitability and high-quality service.
- Staff Management: Monitored staff performance, ensuring compliance with policies, regulations, health codes, and service standards.
- Staff Coordination: Coordinated staff schedules, addressed customer complaints, and provided guidance and feedback.
- Staff Performance: Monitored staff performance and collaborated with the kitchen team for timely food preparation.
- Training: Provided training to staff on customer service and etiquette, elevating service standards.
- Efficiency and Profitability: Maintained restaurant efficiency and profitability through effective strategies.
- Food Quality and Customer Service: Maintained a high standard of food quality and customer service excellence.
- Menu Development: Created new menu items and pricing structures to enhance offerings.
- Health and Safety Compliance: Ensured strict compliance with health and safety regulations.
- Inventory Management: Managed inventory and supply ordering to meet operational needs.
- Cleanliness and Orderliness: Maintained restaurant cleanliness and orderliness in accordance with health and safety standards.
- Customer Satisfaction: Identified and addressed customer complaints to enhance satisfaction and build loyalty.
- Complaint Resolution: Promptly and professionally addressed customer complaints.
Restaurant Supervisor
Avant Garden
06.2017 - 08.2019
- Summer Season Employment
- Policy and Process Development: Developed, implemented, and oversaw policies, processes, and procedures to ensure top-tier customer service quality.
- Staff Management: Managed and trained staff members, fostering a skilled and motivated team.
- Menu Creation and Ingredient Quality: Created menus and maintained ingredient quality to enhance dining experiences.
- Recruitment and Training: Led recruitment, training, and development efforts for staff members, ensuring a high level of competence.
- Customer Feedback: Monitored customer feedback and swiftly addressed complaints, maintaining high satisfaction levels.
- Service and Safety Standards: Upheld high standards of service and health and safety for both guests and staff.
- Product Knowledge: Ensured staff members were well-informed about the hotel's products and services to deliver exceptional customer experiences.
Head Server
Balthazar Restaurant London
02.2013 - 05.2017
- Restaurant Operations: Supervised day-to-day operations, enforcing high standards of customer service and ensuring staff were knowledgeable about the menu.
- Shift Meetings: Conducted daily meetings with servers to promote key items and discuss specials, driving sales.
- New Staff Training: Provided comprehensive training to new staff members on restaurant operations and policies, contributing to enhanced performance.
- Guest Experience: Monitored the dining room for exceptional experiences, promptly addressing customer complaints professionally.
- Compliance: Ensured adherence to health, safety, and cleanliness standards.
- Inventory and Records: Managed restaurant supplies and maintained accurate record-keeping for staff and financial transactions.
- Team Collaboration: Worked with the management team to ensure smooth restaurant operations.
- Problem-Solving: Utilized communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Server
Anatolia Turkish Restaurant
09.2011 - 12.2012
- Customer Service Excellence: Provided exceptional customer service by taking orders, serving food, and ensuring a positive dining experience for guests.
- Menu Knowledge: Demonstrated in-depth knowledge of the restaurant's menu items, ingredients, and services, assisting customers with their selections.
- Guest Satisfaction: Monitored the dining area to ensure guests were enjoying their meals and promptly addressed any concerns or requests to enhance their experience.
- Complaint Resolution: Effectively handled customer complaints in a professional and timely manner, striving to exceed guest expectations.
- Health and Safety: Maintained a clean and safe environment, adhering to health and safety regulations at all times.
- Team Collaboration: Collaborated with fellow staff members to ensure efficient service and a pleasant dining atmosphere.
- Record-Keeping: Assisted in maintaining accurate records related to customer orders and payments.
- Guest relations: Cultivated warm relationships with regular customers.
Server
Akri Bar
05.2007 - 08.2011
- Summer Season Employment
- Customer Service: Provided exceptional service in a beachfront bar, catering to guests' needs.
- Menu Knowledge: Demonstrated expertise in menu items and drinks, offering recommendations.
- Regular Customer Relations: Built strong relationships with repeat customers, fostering a welcoming atmosphere.
- Order Efficiency: Ensured accurate and timely orders for a satisfying guest experience.
- Cleanliness: Maintained high cleanliness and hygiene standards for a pleasant environment.
- Teamwork: Collaborated with colleagues to deliver efficient and friendly service.
Server
Pas Mal Coffee And Bar
02.2004 - 05.2011
- Customer Service: Provided friendly and efficient service to coffee shop customers.
- Menu Knowledge: Assisted customers with menu choices, ensuring they received what they desired.
- Order Accuracy: Ensured accurate order delivery for customer satisfaction.
- Table Care: Maintained clean and tidy tables for a pleasant atmosphere.
- Payments: Handled payments and maintained financial records.
- Teamwork: Worked well with colleagues to uphold the coffee shop's standards.
Bakery Clerk
Zymari Bakery
09.2002 - 01.2004
- Product Knowledge: Addressed customer inquiries regarding products and services, guided them to merchandise, and highlighted key items for promotion.
- Customer Satisfaction: Delivered exceptional customer service, fostering brand loyalty and ensuring consistent revenue growth.
- Merchandise Display: Arranged bakery displays to enhance the presentation of baked goods, cakes, and pies, driving product sales.
- Efficient Packaging: Skillfully packaged customer purchases, demonstrating strong organizational skills to ensure convenient carrying and prevent product shifting.
Education
Graduate Certificate - Therapeutic Massage Specialist
Release And Relax Motion
Athens, Greece01.2026
Higher National Certificate - Health and Social Care
Reid Kerr College
Glasgow, Scotland06.2012
High School Diploma - Agricultural And Food Products Processing
Technical High School
Patras, Greece06.2002
Skills
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Customer relations
Complaint handling
Problem resolution
Staff education and training
Operations monitoring
Timeline
Massage Therapist
Wuwei Massage Studio (self-employed, Owner)
07.2025 - Current
Restaurant Manager
Via Maris Restaurant
02.2025 - 07.2025
Cruise Operations and Office Coordinator
Drougas Tours and Sailing Cruises
03.2024 - 11.2024
Operations Specialist
Travel12 & Mamakita Travel Agency
05.2023 - 11.2023
Operations Manager
Boundless Life Hospitality and Education
05.2022 - 05.2023
Restaurant Manager
Javri Lodge
01.2019 - 02.2022
Restaurant Supervisor
Avant Garden
06.2017 - 08.2019
Head Server
Balthazar Restaurant London
02.2013 - 05.2017
Server
Anatolia Turkish Restaurant
09.2011 - 12.2012
Server
Akri Bar
05.2007 - 08.2011
Server
Pas Mal Coffee And Bar
02.2004 - 05.2011
Bakery Clerk
Zymari Bakery
09.2002 - 01.2004
Graduate Certificate - Therapeutic Massage Specialist
Release And Relax Motion
Higher National Certificate - Health and Social Care
Reid Kerr College
High School Diploma - Agricultural And Food Products Processing
Technical High School