Christina Pappas

Company Overview: Chinese Property Investment Company

This Chinese based company branched out to Athens in 2018 and invested strongly in the property market. After its continued growth, Papa and Bear launched the company's construction and property management departments.

Beginning in sales, later developing and managing the Property Management Division, and lastly being the company administrator, my position changed to accommodate the company's needs and enabled me to prove my capabilities to the company's shareholders, staff, and external collaborators.

My many duties with the company entailed:

• Administration skills such as weekly reporting to the head office, financial reports, growth strategy, and marketing, and staff assessments.
• Managing weekly staff tasks and result assessments.
• Preparation of monthly company financial forecasts for the China Head Office.
• Weekly accounting meetings, assessment of company financials, and assessment of investment risks.
• Weekly Video conferences with Chinese CEO & Managers.
• Company document translation from Greek to English.
• Dealing with all overseas clients and adhering to strong financial negotiations between all parties.
• Collaborating with lawyers and accountants to ensure the correct representation for clients and the company.
• Monthly inspections of company property assets.
• Detailed reports to Chinese investors on their assets.

Sales Portfolio Manager.

• Beginning in the Sales team, my job entailed searching and analyzing prospective purchases for the company by area, size, surrounding amenities, and price.
• Calculations of profit after renovations for each home prior to purchase. This included lengthy detailed research with architects and engineers.
• Visiting properties and preparing video and photo files for each, which are sent to China for the marketing and advertising campaigns.
• Welcoming clients from China who are requesting Golden Visas and Chinese immigration agents, and taking them to their apartment for check-in.
• Spending time with clients learning about their needs and interests, ensuring meaningful property viewings and activities.
• Structuring the daily program to ensure a positive, safe, and fun client experience.
• Taking clients to relevant services, such as lawyers and accountants, to sign POAs and other relevant documents required for Golden Visa applications.
• Organizing Athens tours for clients to enjoy the sites, and to get the true feel of Greek hospitality.
• Organize clients' travel itineraries for extra travels they may request. E.g. Greek Islands, hotels, flights, and ferry reservations.
• Ensuring the safety of all travelers for the duration of their visit.
• Preparing company rental properties by issuing budgets and costings to the General Manager and CEO.
• Purchasing goods required to furnish properties.
• Assign the cleaners for each property, and undertake inspections on cleaning.
• Purchase and arrange the placement of products required in each apartment leased on Airbnb (e.g., food, cleaning products, and amenities).
• Arrange for the cleaning of linen and the apartment upon client check-out.
• Arrange airport transfers.
• Translation of Greek legal documents to English.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Formulated policies and procedures to streamline operations.
• Developed and implemented strategies to increase sales and profitability.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

• Design and implement travel packages for the hotel and the area of Kalavrita.
• Present new packages to the head office as well as existing and prospective clients via email and skype meetings.
• Follow up calls and emails to travel firms and corporate clients.
• Cost assessment of travel packages and all inclusive deals.
• Presentation of new packages to reservation staff to ensure correct booking and pricing structures.
• Weekly sales reports to head office.
• Upload new prices on hotel booking engines such as Booking.com, expedia, hotelbeds etc.
• View and report on booking engine reviews.
• Assist group tour leaders on check-in on site seeing timetables, and other places of interest such as shopping, dining, nightlife and alternate plans if required due to weather conditions.
• Assist customers in emergencies and find quick solutions to their problems such as communication with hospital personnel, police and other government departments.
• Assistance in reservations department.
• Communication with transport operators and booking agents.
• Hotel check lists to ensure standards are met prior to customer check in.
• Coordination of housekeeping and kitchen staff to ensure client requests are met during conferences.
• Attend annual Travel Exhibitions and meetings to promote the hotel and the area of Kalavrita to international buyers.
• Assess performance of housekeeping staff and provide training to new staff.
• Create working rosters for staff.
• Assess complaints and mediate on daily staff issues.
• Communicate daily with head office on general operations.
• Public Relations.
• Event Organizing & Administration Support - Congress World
• Assist in the organization of conferences held in Athens and the hotel in Kalavrita.
• Assign duties to staff to enable the operational requests are met such as time schedules for coffee breaks and in-house dinner.
• Make changes to accommodation and communicate with hotels working in collaboration with the Kalavrita Canyon to assist in problem solving and positive resolutions to problems which arise.
• Coordinating staff in a high pressured environment to enable the highest quality service to corporate clients and general customer service.
• Administration assistance such as customer registrations, hotel check-in lists, customer contact details and emergency numbers.
• Accounting procedures such as credit authorizations, Invoicing and payment collections.

• Hotel reservations through online system and booking engines.
• Training new staff on hotel procedures.
• Checking hotel for damages that require immediate maintenance.
• Daily orders for products required in all departments.
• Accounting such as payment collections, credit authorizations, and supplier payments.
• Stocktake on all in house products and equipment.
• Customer service
• Attending management meetings.
• Visiting all three hotels operated by B&P Luxury Group to offer assistance and oversee the general running of the hotels.
• Event Organizing.

• Design and Print of Logo and advertising material such as menus, banners and all marketing tools.
• Advertising campaigns on social media.
• Event organizing.
• Hiring and Training of staff in all positions.
• Ensuring the cleanliness of the business and overseeing the general operations of the business.
• Implementing job safety for all staff and customers.
• Accounting such as payroll, payments on supplier invoices and invoicing on services such as catering and group dining.
• Keep up to date with all legal business requirements.