Christos Alexiou

Responded to customer requests service and support.

Collaborated with FSE's and FAS's to enhance customer service experience and exceed client satisfaction.

Installed new software for most instruments and monitored version and patch update requirements.

Installed, maintained, supported all company's software

Implemented Field Corrective Actions and Follow Up of them

IT Technical Analyst at Loreal Hellas responsible for Helpdesk, Networks, BI Dashboards, Audiovisual Devices , Printers (laser and thermal), Signages

Key Responsibilities

Member of Helpdesk Team

Cisco Network configuration

Creation of Power BI Dashboards

Set-up new users with IT systems and equipment, offering further support and guidance to new starters.

Gave first-line support to customers within agreed Service Line Agreement (SLA).

IT Consultant at Infosupport SA an IT consulting company which is

Singular Logic biggest partner.

Responsible for technical support (ERP, CRM, printers, Signages) and creating views on ERP Applications (SQL)

Delivered first-line support to troubleshoot, diagnose and resolve issues with company software.

Installed, tested ad integrated software products.

Singular Logic ERP and CRM Consultant ( Setup and Consulting)

Creating and modifying embedded ERP views

Internet Specialist , part of the Team Ready on a Vodafone Store. Responsible for giving technical solutions on mobile devices.

Key Responsibilities

Technician on mobile devices (Smartphones, Tablets)

Salesman