Christos Christoforidis
Galatades, Giannitsa
Summary
Accomplished Room Service Order Taker at Ikos Dassia, renowned for enhancing customer loyalty through personalized service and adept at multitasking. Excelled in problem-solving and guest relations, significantly improving room service efficiency. Proficient in SAP, contributing to optimized inventory management and project success. Fluent in English (B2), skilled in banquet coordination, and holds a B driving license.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Room Service Order Taker
Ikos Dassia
03.2024 - Current
- Boosted customer loyalty by providing personalized recommendations based on guests'' preferences and dietary restrictions.
- Participated in regular performance evaluations, proactively seeking ways to improve individual performance and contribute to the overall success of the hotel''s room service department.
- Utilized strong multitasking abilities to efficiently manage multiple incoming calls while simultaneously inputting order details into the system accurately.
- Improved room service efficiency by maintaining accurate records of all orders, special requests, and billing information.
- Handled any necessary adjustments or modifications to orders quickly while keeping both kitchen staff and guests informed throughout the process.
- Supported other areas of hotel operations as needed, demonstrating flexibility and adaptability in a fast-paced environment.
- Streamlined order processing by effectively communicating with kitchen staff and ensuring timely delivery of meals.
- Demonstrated strong problem-solving skills to address any guest concerns or issues that arose during the room service process.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
Room Service Order Taker
Ikos Dassia
03.2023 - 10.2023
- Boosted customer loyalty by providing personalized recommendations based on guests'' preferences and dietary restrictions.
- Participated in regular performance evaluations, proactively seeking ways to improve individual performance and contribute to the overall success of the hotel''s room service department.
- Utilized strong multitasking abilities to efficiently manage multiple incoming calls while simultaneously inputting order details into the system accurately.
- Improved room service efficiency by maintaining accurate records of all orders, special requests, and billing information.
- Handled any necessary adjustments or modifications to orders quickly while keeping both kitchen staff and guests informed throughout the process.
- Supported other areas of hotel operations as needed, demonstrating flexibility and adaptability in a fast-paced environment.
- Streamlined order processing by effectively communicating with kitchen staff and ensuring timely delivery of meals.
- Demonstrated strong problem-solving skills to address any guest concerns or issues that arose during the room service process.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
Worker
Danais S.A.
07.2018 - 09.2022
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
SAP Operator
THRA S.A.
10.2016 - 06.2018
- Reduced processing time for client orders by optimizing the use of SAP modules and features.
- Maintained up-to-date documentation of all changes made within the SAP environment, ensuring accurate records for future reference or audit purposes.
- Optimized inventory management processes with systematic organization and maintenance of material master data in the database.
- Contributed to successful project completion through diligent management of resources and deadlines using project planning features available in the SAP system.
Education
Sports Journalism
IEK AKMI
Thessaloniki07.2021
Economics
IEK Lagkada
Thessaloniki 06.2018
Skills
Multi-tasking skills
Additional Information
DRIVING LICENCE
Driving Licence: B
Certification
CONFERENCES AND SEMINARS ECDL Word, Excel, PowerPoint
Timeline
Room Service Order Taker
Ikos Dassia
03.2024 - Current
Room Service Order Taker
Ikos Dassia
03.2023 - 10.2023
CONFERENCES AND SEMINARS ECDL Word, Excel, PowerPoint
03-2023
Worker
Danais S.A.
07.2018 - 09.2022
SAP Operator
THRA S.A.
10.2016 - 06.2018
Sports Journalism
IEK AKMI
Economics
IEK Lagkada
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