Christos Katsaros
Nicosia,Cyprus
Summary
I have a strong desire to continuously grow both personally and professionally. Committed to developing my leadership skills, fostering meaningful relationships, and creating positive impacts in every project i take on. Eager to learn and take on new challenges that will help me expand my capabilities , contribute to team success, and make a meaningful difference within organization. Focused on personal growth, self improvement, and the pursuit of excellence in every aspect of my career.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Account Manager
Stephanis
Nicosia, Cyprus
05.2022 - Current
- Management of defective products for the best possible outcome for the customer and the company
- Management of credit charges and entry into the company's system.
- Managing and responding to a large volume of emails (150+ emails per day)
- Managed a high volume of inbound costumer service calls, consistenly resolving issues and ensuring customer satisfaction (100+ calls pers day)
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Salesperson
Stephanis
Nicosia, Cyprus
06.2018 - 05.2022
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Management of department's stock and needs.
Education
High School Diploma -
Acropoli's High School
Nicosia 09.2016 - 06.2017
Skills
- Effective collaboration in team projects Harmonious contribution and achievement of common goals
- Ability to analyze problems and find effective solutions
- High-level of organization and effective time management Attention to detail
- Flexibility and adaptability Commitment to continuous learning and development
- Commitment to excellent costumer service Dedication and effectiveness
- Exceptional proficiency in managing and responding to voluminous email correspondence, maintaining both speed and accuracy
- Proficient in essential computer functions with a proven ability to quickly learn and adapt on new software applications
Knowledge of english language (advanced level)
Timeline
Account Manager
Stephanis
05.2022 - Current
Salesperson
Stephanis
06.2018 - 05.2022
High School Diploma -
Acropoli's High School
09.2016 - 06.2017
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