Christos Thanailakis

• Supervised daily reservation operations across both properties, ensuring seamless guest communication via email and telephone.
• Conducted site inspections with travel agents and partners to enhance visibility and drive sales.
• Promoted the hotels through various online travel agencies (OTAs) and wholesalers, maintaining strong B2B relationships.
• Developed and implemented sales strategies to optimize revenue and profitability.
• Worked closely with the marketing team to position the properties competitively in the luxury hospitality market, including placing the hotels on prestigious consortia such as Virtuoso, Serandipians, and others.

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Checked availability of accommodation on the customers' desired travel dates.
• Making room reservations for customers based on their various requirements and budgetary allowances.
• Processing payments and sending confirmation details to customers.

• 1st Year: Basic introduction to various hotel departments. F&B Service (Bar, Restaurant, Room service, Banquet) / Reception, Kitchen / Housekeeping and Maintenance.
• 2nd Year: Bigger responsibility within various departments during operational duties. Managing and training 1st year students.
• 3rd Year: Operational duties, Management of 1st and 2nd Year students and Administration F&B Service / Cost Control / Sales and Marketing / Vatel Help desk.

• Allocated and escorted guests to their rooms, making reservations for sightseeing, restaurants and other entertainments.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Interacted with customers professionally by phone, email or in-person to provide information.

• Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
• Preparation of Starters and Main Courses from the menus.