Chrysa Kefala
Vrilissia
Summary
As a Business Development Manager, I focus on thoroughly understanding customer needs, crafting tailored solutions, and presenting comprehensive proposals. I also drive product enhancements, including the introduction of new features and the development of updated pricing strategies. By leveraging my expertise in customer needs analysis and product management, I aim to deliver exceptional value to our clients while fostering continuous growth and innovation in our offerings.
Overview
15
15
years of professional experience
Work History
Business Development Manager
Pobuca
03.2018 - Current
- Lead the pre-sales department and business development initiatives, working with sales teams in Greece and abroad.
- Engage with clients to understand their business and technical needs, creating tailored solutions and proposals.
- Deliver technical presentations, product demos, and webinars to showcase solutions and engage potential clients.
- Write technically accurate and financially viable proposals, ensuring alignment with client requirements.
- Collaborate on RFI and RFP responses, working with key stakeholders to develop comprehensive and compelling submissions.
- Coordinate with various teams to ensure smooth product improvements and project handovers from pre-sales to implementation.
- Identify and capitalize on new product opportunities to drive business growth.
- Analyze industry trends and competitor strategies to stay competitive and develop effective pricing strategies.
- Build and maintain strong relationships with clients and partners, acting as a trusted advisor.
CRM Presales Specialist
Pobuca
06.2016 - 03.2018
- Organized and managed all sales collateral materials, ensuring they were up-to-date and effectively supported the sales team.
- Assisted sales representatives in selling CRM by providing them with necessary tools, information, and support.
- Took responsibility for understanding and utilizing the D365 add-on developed by the company, a marketing tool designed to enhance customer engagement and marketing efforts.
- Collaborated with marketing and sales teams to align strategies and improve overall sales performance.
- Demonstrated strong organizational and communication skills, contributing to the success of sales initiatives and marketing campaigns.
P-seller (CRM Specialist) | Microsoft
Microsoft Collaboration Via Pobuca
03.2016 - 01.2018
- Selected by Microsoft to join the exclusive “P-sellers” team, specializing in CRM solutions.
- Supported pre-sales activities and presentations for Microsoft, showcasing CRM capabilities and benefits.
- Provided expert guidance and insights, helping them understand and leverage CRM tools effectively.
- Collaborated with Microsoft to develop tailored CRM strategies and solutions.
- Demonstrated strong presentation and communication skills, contributing to successful pre-sales engagements and customer satisfaction.
CRM Implementation Specialist
Pobuca
01.2013 - 01.2016
- Implementation of Microsoft Dynamics CRM, ensuring seamless integration with existing systems.
- Analyzed business processes and requirements to customize CRM solutions that enhanced operational efficiency.
- Provided training and support to end-users, facilitating smooth adoption and maximizing the CRM’s potential.
- Collaborated with cross-functional teams to ensure project success and alignment with business goals.
Application Consultant (ERP JD Edwards Oracle)
Softecon Enterprise
04.2012 - 10.2013
- Provided expert consultation and support for ERP JD Edwards Oracle applications, ensuring optimal performance and user satisfaction.
- Conducted system analysis, troubleshooting, and problem resolution to enhance application functionality.
- Collaborated with clients to understand their business needs and tailored ERP solutions to meet those requirements.
- Delivered training sessions and user documentation to facilitate smooth adoption and usage of ERP systems.
- Demonstrated strong analytical and technical skills, contributing to successful project implementations and client satisfaction.
Sales Representative (Part-Time) | OTE
Greek National Telecommunication's Company
06.2011 - 09.2011
- Rehired due to outstanding performance in previous role, demonstrating strong sales abilities and customer service skills.
- Continued to excel in selling OTE products over the phone, consistently meeting and exceeding sales targets.
- Maintained high levels of customer satisfaction through effective communication and product knowledge.
- Balanced part-time work with university studies, showcasing excellent time management and dedication.
Customer Service Representative (Part-Time)
Greek Post Office
07.2010 - 08.2010
- Provided exceptional customer service, assisting customers with their postal needs.
- Managed inquiries and resolved issues efficiently, ensuring customer satisfaction.
- Balanced part-time work with university studies, demonstrating strong time management and multitasking skills.
- Developed excellent interpersonal and communication skills through daily interactions with diverse clientele.
Sales Representative (Part-Time) | OTE
Greek National Telecommunications' Company
05.2009 - 05.2010
- Utilized strong communication skills to effectively sell OTE products over the phone.
- Achieved sales targets by providing excellent customer service and product knowledge.
- Leveraged academic excellence and high school achievements to secure this role during university studies.
- Demonstrated ability to manage time efficiently while balancing academic commitments and part-time work.
Education
Bachelor of Science - Applied Informatics
University of Macedonia
Thessaloniki12.2011
Skills
- New Business Opportunities
- Multitasking
- RFPs/RFIs
- Teamwork
- Sales
- Technical Presales
- Product demonstration
- Presentations
- Build financial offers
- Sales Presentations
- Verbal and written communication
- Relationship Development
Languages
Greek
Native language
English
Proficient
C2
Timeline
Business Development Manager
Pobuca
03.2018 - Current
CRM Presales Specialist
Pobuca
06.2016 - 03.2018
P-seller (CRM Specialist) | Microsoft
Microsoft Collaboration Via Pobuca
03.2016 - 01.2018
CRM Implementation Specialist
Pobuca
01.2013 - 01.2016
Application Consultant (ERP JD Edwards Oracle)
Softecon Enterprise
04.2012 - 10.2013
Sales Representative (Part-Time) | OTE
Greek National Telecommunication's Company
06.2011 - 09.2011
Customer Service Representative (Part-Time)
Greek Post Office
07.2010 - 08.2010
Sales Representative (Part-Time) | OTE
Greek National Telecommunications' Company
05.2009 - 05.2010
Bachelor of Science - Applied Informatics
University of Macedonia
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