Hi, I’m
Chrysanthi Psychoula
Customer Service Agent
Thessaloniki
Summary
A business administration graduate committed to pursuing a career in the management industry. I would moreover love to explore the design and fashion industry.
Overview
9
years of professional experience
4
years of post-secondary education
2
Languages
Work History
Aegean Airlines
Customer Service Agent
11.2024 - Current
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Maroulenia
JEWELRY SALES ASSOCIATE
05.2024 - 10.2024
Job overview
- Assistsed customers in selecting and purchasing jewelry.
- Provided product information, and oered advice on styles and trends.
- Handled transactions.
- Co-operated with Greek designers.
- Developed ideas for merchandise displays or window decorations.
Dirty Laundry Boutique
SALES ASSOCIATE
09.2023 - 03.2024
Seppl Hotel
RESTAURANT CUSTOMER SERVICE
12.2022 - 06.2023
Job overview
- Ensured food safety and sanitation standards were always met, resulting in a clean and safe dining environment.
- Maintained a professional, friendly attitude and appearance at all times, resulting in repeat customers and positive feedback from management.
- Adhered to customer service standards and corporate policies to ensure customer satisfaction.
PeopleCert
CALL CENTER AGENT
06.2022 - 11.2022
Job overview
- Handled both inbound and outbound phone conversations with clients to make sure everyone quickly got the help they needed.
- Answered phone calls, redirected calls, and provided general information to callers.
Top Plan Accounting Office
SECRETARIAL SUPPORT
11.2021 - 05.2022
Job overview
- Composed and edited letters, memos, and reports on behalf of the organization.
- Monitored and ordered oce supplies, ensuring that the oce was always stocked with necessary items.
- Scheduled meetings, prepared agendas, and took minutes, resulting in more organized and productive meetings.
Momentum Luxury Yachts
HOSTESS
05.2021 - 10.2021
Job overview
- Ensure the safety and comfort of the guests during the charter, and serving food and drinks throughout the charter.
- Answered phones, took reservations, and answered customer inquiries in a friendly and professional manner.
Antamoma Restaurant
HOSTESS
05.2020 - 09.2020
Benefit Ms
PROMOTER AT GUINNESS PROJECT
01.2019 - 04.2019
Job overview
- Responsible for increasing customer acquisition levels, making product presentations, and generating sales prospects.
Ε.Ψ.Υ.Κ.Α
SECRETERIAL SUPPORT
02.2018 - 01.2019
MyGym
FRONT DESK RECEPTIONIST
06.2016 - 01.2018
Job overview
- Greeted customers in a friendly and professional manner.
- Assisted customers with locating items and providing product information.
Education
City College
BACHELOR'S DEGREE from Business Administration and Management in Hospitality
09.2019 - 06.2022
University Overview
- Bachelor's Degree in Business Administration and Management in Hospitality.
- International Faculty of the University of Sheffield, CITY COLLEGE, Thessaloniki.
Elle Education & UCJC
MARKETING AND COMMUNICATION FOR FASHION & LUXURY BRANDS
09.2022 - 09.2023
University Overview
Developed deep knowledge of the digital environment and the practical application of digital strategies. I acquired plenty of experience in marketing and communications plans attending to the necessities of a brand and all of the actions it can entail.
Denise Brown
FASHION STYLIST COURSE
Institution for Inner Studies, INC.
BASIC PRANIC HEALING COURSE
Institution for Inner Studies, INC.
ADVANCED PRANIC HEALING COURSE
Institution for Inner Studies, INC.
PRANIC PSYCHOTHERAPY COURSE
Institution for Inner Studies, INC.
ARHATIC YOGA PREPARATORY COURSE
Skills
Ability to Work Under Pressure
Ability to Work in a Team
Adaptability
Communication Skills
Customer Service
CRM system (Customer Relationship Management) knowledge
ERP system (Enterprise Resource Planning) knowledge
Accomplishments
- Aeifaron, Nemea Eco Village, It is an eco-community in Ancient Nemea promoting a collective lifestyle, green self-sufficiency, ecotourism, organic product production, art, and healthy living. There I supported a conscious way of life, learned about the natural way of growing products, took care of animals, and learned how to save water and live using renewable energy sources.
- Animal Shelter "Adespota Oneira", Caring for and feeding stray animals twice per week and trying to find permanent, safe, and forever homes.
Personal Information
- Date of Birth: 08/31/98
- Nationality: Greek
Publications
Social Media Analyst at Blue Bay Hotel, Halkidiki, Assessed the success of social media campaigns by studying the metrics of each post as well as the campaign as a whole. I was also responsible for suggesting changes to campaigns based on how followers responded. Furthermore, I kept track of the competitors' social media accounts and cooperated with Blue Bay Hotel to improve and maintain successful social media accounts.
Certifications Courses
- European Union Conference, MUN, Represented Liechtenstein's Parliament in a scientific conference about animal cloning and cloning in general. Debated and discussed with a large amount of European Representatives about the pros and cons of animal cloning.
- Restart Balkans, Acquired knowledge in business management and innovative ways of entrepreneurship in the Balkans.
Timeline
Customer Service Agent
Aegean Airlines
11.2024 - Current
JEWELRY SALES ASSOCIATE
Maroulenia
05.2024 - 10.2024
SALES ASSOCIATE
Dirty Laundry Boutique
09.2023 - 03.2024
RESTAURANT CUSTOMER SERVICE
Seppl Hotel
12.2022 - 06.2023
Elle Education & UCJC
MARKETING AND COMMUNICATION FOR FASHION & LUXURY BRANDS
09.2022 - 09.2023
CALL CENTER AGENT
PeopleCert
06.2022 - 11.2022
SECRETARIAL SUPPORT
Top Plan Accounting Office
11.2021 - 05.2022
HOSTESS
Momentum Luxury Yachts
05.2021 - 10.2021
HOSTESS
Antamoma Restaurant
05.2020 - 09.2020
City College
BACHELOR'S DEGREE from Business Administration and Management in Hospitality
09.2019 - 06.2022
PROMOTER AT GUINNESS PROJECT
Benefit Ms
01.2019 - 04.2019
SECRETERIAL SUPPORT
Ε.Ψ.Υ.Κ.Α
02.2018 - 01.2019
FRONT DESK RECEPTIONIST
MyGym
06.2016 - 01.2018
Denise Brown
FASHION STYLIST COURSE
03.2024
Institution for Inner Studies, INC.
BASIC PRANIC HEALING COURSE
09.2023
Institution for Inner Studies, INC.
ADVANCED PRANIC HEALING COURSE
10.2024
Institution for Inner Studies, INC.
PRANIC PSYCHOTHERAPY COURSE
10.2024
Institution for Inner Studies, INC.
ARHATIC YOGA PREPARATORY COURSE
12.2024