Chryso Kouyialis
Athens
Summary
Skilled professional with exceptional communication and organizational abilities, experienced in hospitality, food and beverage sectors and business environments. Proven track record in luxury event management, demonstrating strong interpersonal skills and a flexible work approach. Adaptable and creative, consistently meeting quality standards in diverse conditions. Expertise in cultivating long-term client relationships through proactive needs anticipation and personalized service delivery.
Overview
3
3
Languages
13
13
years of professional experience
Work History
Concierge Manager
VIP Mykonos Concierge
05.2023 - Current
- Managing & Organising luxury itineraries for high end clientele.
Concierge
Freelance
05.2020 - Current
- Working as a freelance concierge for the past six years with clients from UAE, UK, USA & Europe.
Reservations & Events Manager
ZUKA Athens
Athens, Greece
09.2025 - 04.2026
- Managed high-level reservations and events for exclusive clientele, including corporate and individual engagements.
- Ensured seamless cross-functional communication with all departments, including chefs, bar managers, and service teams.
- Spearheaded upselling initiatives to maximize restaurant services and enhance client experiences.
- Coordinated event logistics, ensuring meticulous planning and execution to exceed client expectations
- Managed monthly deposit payments, overseeing transactions amounting to approximately €100,000.
- Maintained long-term customer relationships by delivering personalized service and anticipating client needs.
Reservations & Events Manager
ZUKA Athens
Athens, Greece
09.2024 - 04.2025
Concierge & Guest Relations
CAVO TAGOO
Mykonos, Greece
05.2022 - 10.2022
- This role involves responsibilities and daily tasks, which make each day exciting and diverse.
- Greeting and welcoming the guests upon arrival and organising their itineraries during their stay.
- Restaurant and beach club reservations, transfers, yacht charters, spa appointments, as well as planning a birthday surprise or even a wedding proposal, were the main enquiries every day.
- Promptly answer all enquiries via email and telephone and assisting the guests at all times ensuring that they experience a wonderful stay.
Reception & Reservations
ZUMA RESTAURANT Cavo Tagoo Hotel
Mykonos, Greece
05.2021 - 10.2021
- Zuma offered me an amazing opportunity to be a part of the reception and the reservation teams, therefore I had a spherical understanding of the front and back of house operations respectively.
- The reception duties included warm welcoming of the guests, delivering memorable experiences, and being proactive by multi-tasking promptly to ensure overall smooth operation, on a daily basis.
- My reservations duties included calls and email correspondence with guests, hotels, and concierge agents, making sure each reservation meets the needs and expectations for each guest.
Front Office & Reservations Manager
ADORNO BEACH HOTEL & SUITES
11.2018 - 10.2019
- With the expansion of the hotel, my role this year was solely focused in the front office duties, managing reservations, concierge and guest relations.
Reservations
Nammos Courchevel
Courchevel, France
12.2018 - 01.2019
- Reservations for New Year's Eve and email correspondence with guests, hotels, and concierge agents.
Suites Manager
ADORNO SUITES - Tresor Hotels
Mykonos, Greece
05.2018 - 11.2018
- Hotel Suites opening for Adorno Suites was certainly an amazing challenge for me during the springtime last year.
- Ensuring the hotel is operated in full compliance with all regulations and requirements of the government and municipal authorities.
- Creating an operating environment with property inspections, that assures guest overall satisfaction through daily communication and exceptional level of luxury concierge.
- Proactively accountable for all guest complaints and comments.
- Monitoring reservations, payments, and performance through hotel business and financial reports.
- Responsible for supplies and equipment and liaising with the vendors for the services provided.
Villa Manager
THE GREEK VILLAS
Mykonos, Kyklades
04.2017 - 10.2017
- Working for Exclusive Resorts Members visiting Mykonos.
- My duties involved personal concierge for organizing a perfect itinerary, ensuring arrangements before the arrival of the members in order to experience an unforgettable holiday throughout their stay.
Marketing Manager
Kensho Mykonos - Boutique Hotel
Mykonos, Kyklades
04.2016 - 11.2016
- Initially, as this was a brand-new project, I had to coordinate all the PR and marketing procedures for promoting the hotel.
- Liaising with the graphic designer for producing material such as stationery, external signs, brochures, adverts.
- Communicating with local and international media, PR writing for press exposure purposes, maintaining the hotel website, and other online channels.
- During the summer season, I have been actively involved within the management of hotel operations; this had to do with the overall smooth running of the hotel, as well as the pleasant stay of the guests.
- Reason for leaving: Voluntary withdrawal
Guest Relations Manager
Olympic Lagoon Resort & Olympic Bay
Agia Napa, Cyprus
06.2015 - 11.2015
- My position as a Guest Relations Manager, involved a range of responsibilities for maintaining the smooth operations of the hotel and guests' satisfaction throughout their stay.
- Daily administration work and tasks included preparation of letters, email correspondence, handling guest complaints and general comments or issues such as special dietary needs procedures.
- Organisation of special events (birthday, pre-wedding parties, honeymooners, and anniversaries).
- On a weekly basis I had to organise and attend the Repeaters Dinner & Cocktail, and also the Management Cocktail.
- The Guest Relations department is required to cooperate with all the other functions and teams of the hotel including Housekeeping, Weddings, Maintenance, Front Office, Restaurants, Bars, but also Tour Operators.
- On a rotation basis I had to act as a Duty Manager.
- The social network is a powerful communication tool; therefore, one of my main priorities was to maintain high scores on the Trip Advisor page, by answering reviews and through guest interaction within the resort.
- In addition, I had to coordinate the social media Facebook page and also managing the in-house questionnaires feedback.
- Overall, during the daily operations, I had to ensure that the hotel provides the ultimate hospitality experience to all guests.
- Reason for leaving: Seasonal Role
Communications Coordinator, Human Resources
Songa Offshore
Limassol, Cyprus
10.2013 - 07.2014
- As a communications coordinator, I was responsible for developing and coordinating the internal communication activities within the Songa Offshore Intranet page and other communication channels such as the corporate website, Wikipedia and Yammer, for current project updates, enhancing employee engagement on a daily basis.
- Communication Plan writing with strategies and tactics, my responsibilities also included maintaining the intranet Home News page, by ensuring the constant flow of information and by collecting material for stories and articles with weekly updates from every department.
- In addition, updating the corporate website and Wikipedia page, for the external media, as well as communicating any press releases on the intranet page.
- Event organisation and coordination for the corporate office here in Cyprus, also included visual material preparation in order to communicate the activities of upcoming corporate events.
- Within my PR activities, I have interviewed employees from the company, writing the interviews and publish them on the Intranet page.
- Working closely with the HR Department for the employee handbooks and also for the HR team site development.
- Travelled to Stavanger, Norway twice, for meetings and projects with different departments, including Human Resources and QHSE, and also with the Marketing Agency Kolon in Norway, for the recruitment campaign and marketing material.
- Reason for leaving: position moves to Norway
Education
MA - Masters in Public Relations
Leeds Metropolitan University
UK01-2005
BMus - Bachelor of Music Honours Degree
The University of Hull
UK01-2001
BA - Business Management Honours Degree
Leeds Metropolitan University
UK01-2008
Grade 8 in Piano with Merit
Royal Schools of MusicGrade 8 in Theory
Royal Schools of Music Skills
- Luxury Itinerary Management
- Communication Excellence
- Guest Relations
- Communication Strategy & Policy Development
- Project Planning & Execution
- Stakeholder Engagement
- Event Planning & Logistics
- Public Relations & Media Management
- Internal and External Communication
- Team Leadership & Cross-functional Collaboration
- Agile Methodologies & Process Improvement
MUSICIAN
- Professional Musician - Pianist
- Performing as a soloist artist
- Music Tutor
Hobbies and interests
- Travelling
- Music
- Movies
- Gym
Languages
Greek
First Language
English
Proficient
C2
French
Beginner
A1
Timeline
Reservations & Events Manager
ZUKA Athens
09.2025 - 04.2026
Reservations & Events Manager
ZUKA Athens
09.2024 - 04.2025
Concierge Manager
VIP Mykonos Concierge
05.2023 - Current
Concierge & Guest Relations
CAVO TAGOO
05.2022 - 10.2022
Reception & Reservations
ZUMA RESTAURANT Cavo Tagoo Hotel
05.2021 - 10.2021
Concierge
Freelance
05.2020 - Current
Reservations
Nammos Courchevel
12.2018 - 01.2019
Front Office & Reservations Manager
ADORNO BEACH HOTEL & SUITES
11.2018 - 10.2019
Suites Manager
ADORNO SUITES - Tresor Hotels
05.2018 - 11.2018
Villa Manager
THE GREEK VILLAS
04.2017 - 10.2017
Marketing Manager
Kensho Mykonos - Boutique Hotel
04.2016 - 11.2016
Guest Relations Manager
Olympic Lagoon Resort & Olympic Bay
06.2015 - 11.2015
Communications Coordinator, Human Resources
Songa Offshore
10.2013 - 07.2014
MA - Masters in Public Relations
Leeds Metropolitan University
BMus - Bachelor of Music Honours Degree
The University of Hull
BA - Business Management Honours Degree
Leeds Metropolitan University
Grade 8 in Piano with Merit
Grade 8 in Theory