Chrysoula Manoura
Heraklion
Summary
I am a graduate of the Department of Information Technology and Telecommunications. I have work experience as a Store Manager, Sales Representative and Housekeeper. I have very high standards for both my personal performance and the team I belong to. I have learned to work under pressure and with deadlines. I am organizational and communicative. I find it very important to support my team and if there is one thing that sets me apart, it is my perseverance to learn, dedication to my job and consistency. I aim to further develop and apply my skills in dynamic environments, contributing to the development of the team I will be joining.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cleaner
Alina Cleaning Services
03.2024 - 10.2025
- Performed cleaning services for Airbnb properties, ensuring high standards of hygiene and guest satisfaction
- Conducted initial cleaning after renovations and in newly built residences
- Provided thorough cleaning of houses and professional facilities including both indoor and outdoor areas, maintaining a safe and pleasant environment
- Experienced in general cleaning tasks, demonstrating attention to detail and reliability
ERP Consultant
Applo IKE
04.2025 - 10.2025
- Resolved technical issues through effective troubleshooting and problem-solving techniques.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
ERP Consultant
Foxline Solutions S.A.
11.2024 - 03.2025
- Collaborated with cross-functional teams to troubleshoot ERP issues and streamline operations.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Provided ongoing support to users post-implementation, addressing any questions or concerns as they arose.
- Enhanced Softone ERP system efficiency by implementing process improvements and customizations.
- Installation-Update-Backup (SQL Server).
Store Manager-Sales Representative
Germanos S.A. (Member of Deutsche Telekom)
08.2019 - 08.2023
- Promotion of new services and products, resulting in increased revenues through strategic promotions to new and existing customers.
- Recording of customer data in the company's CRM and ERP systems to enhance the account management.
- Ensuring compliance with the company's marketing standards.
- Manage money transactions, keeping accurate records and reconciling cash books at the end of each shift.
- Manage the filing and transfer of material from the store to headquarters.
- Order management. Responsible for receiving, invoicing products and entering invoices in the database.
- Train and mentor employees in customer service and organizational strategies.
- Reduce waiting time through efficient management, improving customer satisfaction rates and achieving increased sales.
- Dealing with customer complaints, analysing information, identifying problems, facilitating negotiations and providing solutions.
- Ticket management, communication with the relevant departments to solve technical problems.
Goldsmith Sales Representative
The Prestigious Secret
04.2015 - 12.2018
- Enhancing sales by identifying customer needs and promoting appropriate products or services.
- Reduce waiting time through efficient management, improving overall customer satisfaction rates.
- Negotiating prices, sales terms and service agreements.
- Managing money transactions.
Waitress-Kitchen Assistant
Trichordon
09.2011 - 09.2012
- Food Preparation
- Service
- Kitchen Cleaning
- Payment Handling
Education
Bachelor of Science - Informatics &Telecommunications (Network Engineer)
Higher Technological Educational Institute of Epirus
Arta, GreeceB1 - German
Goethe Institut
B2 - English-as-a-Second-Language Education
University of Cambridge
Skills
- SAP S/4HANA
- SoftOne
- SIEBEL Oracle
- EPOS
- MS Office
Certification
- Present - Cisco Certified Network Associate (CCNA), Cisco Networking Academy
- Jul 2024 - Special Education, University of the Aegean
- Mar 2024 - Web and Application Design Specialist, Globalcert
- Feb 2024 - Smart Buildings Installation, National and Kapodistrian University of Athens
- Feb 2018 - Foreign language learning-Russian, Heraklion Trade Association
- Feb 2017 - Russian- Basic knowledge of business terminology, Heraklion Chamber of Commerce
Languages
English
Professional Working
German
Limited Working
Timeline
ERP Consultant
Applo IKE
04.2025 - 10.2025
ERP Consultant
Foxline Solutions S.A.
11.2024 - 03.2025
Cleaner
Alina Cleaning Services
03.2024 - 10.2025
Store Manager-Sales Representative
Germanos S.A. (Member of Deutsche Telekom)
08.2019 - 08.2023
Goldsmith Sales Representative
The Prestigious Secret
04.2015 - 12.2018
Waitress-Kitchen Assistant
Trichordon
09.2011 - 09.2012
Bachelor of Science - Informatics &Telecommunications (Network Engineer)
Higher Technological Educational Institute of Epirus
B1 - German
Goethe Institut
B2 - English-as-a-Second-Language Education
University of Cambridge
Internships
Sep 2014 - Feb 2015
Content Manager, Phaistos Networks S.A
- Research product and category information.
- Checking and evaluation of incoming products in the BestPrice database.
- Grouping and assigning products to the relevant categories.
- Enrichment of product descriptions and technical specifications.
- Understanding the needs of the product category and highlighting potential problems.