Chrysovalantis Tzikas
Costumer Service Representative/Public Relations Executive
Summary
Dynamic customer service professional with extensive experience at Costumer Care, excelling in problem-solving and CRM software utilization. Proven track record of enhancing customer satisfaction through empathetic communication and personalized solutions, resulting in increased client retention. Adept at fostering teamwork and collaboration to drive productivity and achieve organizational goals.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Costumer Service Sales Agent
Conduent Call Center
12.2023 - Current
- Developed strong relationships with clients by demonstrating empathy throughout each interaction.
- Established rapport with customers by actively listening to their needs and offering personalized solutions.
- Retained existing customers by providing exceptional support and addressing concerns proactively before they escalated into larger issues.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Collaborated with team members to streamline workflows, enhancing overall productivity within the department.
- Fostered a collaborative work environment that encouraged open communication among colleagues for enhanced problem-solving capabilities.
Guest Relations Officer
Hotel Corali
04.2022 - 10.2023
- Trained new staff members on company policies, procedures, and customer service standards.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
Travel Agent Assistant
Smilies Holidays
04.2020 - 11.2020
- Handled complex multi-leg international bookings with precision, ensuring seamless travel experiences for clients.
- Enhanced client satisfaction by providing personalized travel itinerary recommendations based on their preferences.
- Liaised with airlines, hotels, tour operators, and transportation providers to confirm reservations and troubleshoot any issues that arose during clients'' trips.
Front Office Executive
Hotel Corali
04.2018 - 10.2019
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Collaborated with other departments to coordinate events, meetings, and conferences for successful outcomes.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Updated reports, managed accounts, and generated reports for company database.
Receptionist
Hotel Corali
04.2014 - 10.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
Travel Agent
Delta Net Travel
04.2012 - 10.2013
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
Support Assistant
Nostalgia Travel
05.2011 - 10.2011
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
- Maintained detailed records of customer interactions, documenting concerns, actions taken, and final resolutions.
- Increased customer retention rate by building strong relationships through empathetic listening and genuine concern for their needs.
- Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
Education
Agent in Tourism And Travel Agency Management
I.E.K.-O.T.E.K of Ministry of Tourism
Athens, Greece 04.2001 -
Skills
Goal oriented
Timeline
Costumer Service Sales Agent
Conduent Call Center
12.2023 - Current
Guest Relations Officer
Hotel Corali
04.2022 - 10.2023
Travel Agent Assistant
Smilies Holidays
04.2020 - 11.2020
Front Office Executive
Hotel Corali
04.2018 - 10.2019
Receptionist
Hotel Corali
04.2014 - 10.2017
Travel Agent
Delta Net Travel
04.2012 - 10.2013
Support Assistant
Nostalgia Travel
05.2011 - 10.2011
Agent in Tourism And Travel Agency Management
I.E.K.-O.T.E.K of Ministry of Tourism
04.2001 -
Similar Profiles
Ashley LediardAshley Lediard
Fraud Prevention Specialist at Conduent Call CenterFraud Prevention Specialist at Conduent Call Center
KENISHA Hall SUMTERKENISHA Hall SUMTER
Customer Service Representative (Remote) at Conduent Call CenterCustomer Service Representative (Remote) at Conduent Call Center
Kristie MaysKristie Mays
Customer Service Representative at Conduent Call CenterCustomer Service Representative at Conduent Call Center
Alexander Liz HilarioAlexander Liz Hilario
Costumer Service and Sales Agent at AT&T Call CenterCostumer Service and Sales Agent at AT&T Call Center
Thomas EdwardsThomas Edwards
Costumer Service Agent at Southwest AirlinesCostumer Service Agent at Southwest Airlines