Cleopatra Reid
Associate Your World Health Care
Piraeus , Greece,Attica
Summary
Friendly, professional, and highly organized customer service specialist with over 10 years of experience across diverse sectors including healthcare, retail, education, and technical support. Known for delivering exceptional service, resolving issues efficiently, and maintaining a calm and courteous approach in high-pressure environments. Adept at handling customer enquiries, managing bookings, and supporting team operations with a proactive and empathetic attitude.
Overview
24
24
years of professional experience
Work History
Associate – Payroll
Your World Healthcare
2025.01 - 2025.08
- Managed payroll for theatre nurses, ensuring timely and accurate payments
- Verified and maintained up-to-date contracts for all candidates
- Assisted with compliance processes and documentation
- Coordinated accommodation for nurses across various locations
- Used internal systems to book shifts and support staffing needs
Out of Hours Booking Advisor / Supervisor
Your World Healthcare
2017.12 - 2024.12
- Delivered high-quality support to clients and candidates during out-of-hours operations.
- Managed shift bookings, cancellations, and rota updates using internal systems and Excel.
- Trained and mentored new staff, ensuring smooth onboarding and performance.
- Handled complex and challenging calls with professionalism and empathy.
Technical Support Advisor
Teleperformance (Apple Account)
2013.06 - 2015.01
- Provided technical assistance for Apple products to UK and Ireland customers.
- Diagnosed and resolved software issues while maintaining high customer satisfaction.
- Demonstrated strong product knowledge and troubleshooting skills.
English Creative Play Childminder
Self Employed
2010.09 - 2013.06
- Delivered engaging English-language childcare for multiple families.
- Fostered a safe, creative, and educational environment for children.
Bookings Administrator
Clinlet Ltd
2008.08 - 2009.08
- Scheduled engineer appointments and training sessions.
- Responded to student enquiries and managed logistics using Excel and Outlook.
Croupier / Receptionist
Maxims Casino
2005.05 - 2008.07
- Ensured compliance with gaming regulations and customer entry protocols.
- Managed reception duties including calls, mail, and internal systems.
Cashier & Customer Assistant Roles
Spar Stores, Netto Supermarket
2003.01 - 2005.01
- Handled transactions, stock management, and customer enquiries.
- Maintained a friendly and efficient service environment.
Facilities Assistant
NDS
2001.08 - 2002.12
- Supported office operations including mail distribution, stocktaking, and meeting logistics.
Education
TEFL Certificate -
British Council
01.2015
Modern Greek Language Course - undefined
University of Athens
01.2010
NVQ Level 2 in Business Administration - undefined
Southampton City College
01.2001
GCSEs - undefined
Cantell High School
01.1999
Skills
- Customer service & client support
- Call handling & conflict resolution
- Booking & scheduling systems
- Technical troubleshooting
- Team training & supervision
- Microsoft Office & Excel proficiency
- Multilingual communication (English & Greek)
Interests
Listening to audiobooks and podcasts, practicing Pilates, and spending quality time with friends and family
Timeline
Associate – Payroll
Your World Healthcare
2025.01 - 2025.08
Out of Hours Booking Advisor / Supervisor
Your World Healthcare
2017.12 - 2024.12
Technical Support Advisor
Teleperformance (Apple Account)
2013.06 - 2015.01
English Creative Play Childminder
Self Employed
2010.09 - 2013.06
Bookings Administrator
Clinlet Ltd
2008.08 - 2009.08
Croupier / Receptionist
Maxims Casino
2005.05 - 2008.07
Cashier & Customer Assistant Roles
Spar Stores, Netto Supermarket
2003.01 - 2005.01
Facilities Assistant
NDS
2001.08 - 2002.12
Modern Greek Language Course - undefined
University of Athens
NVQ Level 2 in Business Administration - undefined
Southampton City College
GCSEs - undefined
Cantell High School
TEFL Certificate -
British Council