Constantine Efraim Kanellis
Athens
Summary
Experienced Front desk receptionist at Aqua Blu Boutique Hotel and Spa and Banquet Server at Atheneum Intercontinental with a strong focus on guest relations, front office management and service. Utilized exceptional problem-solving abilities and knowledge of hospitality best practices to efficiently address and resolve issues, fostering a positive work environment and optimizing operational efficiency. Demonstrated excellence in upholding confidentiality and professionalism, playing a key role in creating a trustworthy and enjoyable guest experience.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Server
Atheneum Intercontinental
12.2024 - 03.2025
- Handled food and beverage orders for up to 1.200 guests, delivering prompt and friendly service.
- Set up banquet tables and chairs based on event requirements.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Front Desk Receptionist
Aqua Blu Butique Hotel and Spa
04.2024 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Education
Tourism Management - Tourism Management
University of West Attica
04.2001 - 10.2025
Skills
Customer service
Guest relations
Front office management
Cash handling
Telephone etiquette
Office organization
Administrative support
Listening skills
Hospitality services
Food service
Proper food handling
Customer service focus
Languages
Greek
English
Russian
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
Atheneum Intercontinental
12.2024 - 03.2025
Front Desk Receptionist
Aqua Blu Butique Hotel and Spa
04.2024 - 10.2024
Tourism Management - Tourism Management
University of West Attica
04.2001 - 10.2025