Eirini Rena Vlahogianni

• Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process..
• Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
• Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution. Managed approximately 30 incoming calls and emails per day from customers.

• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Completed data entry and filing to keep records updated for easy retrieval.

• Was the first point of contact for the hotel. Involved with daily coordination of front-desk activities under the FOM of the hotel.
• Day-to-day responsibilities at the hotel included:
• • Greet and welcome guests as soon as they arrive at the hotel.
• • Answered, screened, and forwarded incoming phone calls
• • Ensured the reception area was tidy and presentable, with all necessary stationery and material
• • Provided various and accurate information in person and via phone/email to hotel guests
• • Receive, sort, and distribute daily mail
• • Maintained office security by following safety procedures and controlling access via the reception desk
• (monitor logbook, issue visitor badges)
• • Arranged travel and accommodations, and prepared vouchers for guests
• • Keep updated records of office expenses and costs
• The sales department sent room allocation for every reservation.

• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Handled confidential and sensitive information with discretion and tact.
• Maintained confidentiality of sensitive documents, ensuring proper storage and distribution as needed.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Processed travel expenses and reimbursements for the executive team and senior management group.
• Used advanced software to prepare documents, reports, and presentations.

Various banking positions were occupied and successfully executed throughout a long career in one of the biggest financial institutions in Greece. During my presence in the banking world, I mastered knowledge in many sectors and achieved great performance. Between 1994 and 2002 I was involved in the personal and residential departments, where from 2003 until the end of banking career in 2015 I was part of the commercial and corporate departments.

Sectors included:
• Bank teller duties
• Customer service
• Commercial and residential mortgages • Commercial loans and credit lines
• Account management
• Internal auditor
• Bank marketing representative