Danai Prati

summer season

• Collaborated with team members to consistently provide efficient service during peak hours.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

• Developed strong relationships with regular customers, fostering loyalty to the establishment.
• Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
• Trained new staff members on restaurant policies, procedures, and customer service standards.

• Summer season
• Working at restaurant area/parties
• Fish decoupage/meat cuts
• Up-sell additional products when appropriate

• Programme schedule
• Organization of orders and proper operation of the store.
• Reservation system
• Proper operation of the restaurant hall/kitchen/bar/winery

• Provided high standards of customer service and financial transactions management
• Sensed and responded to the mood and needs of each guest, providing them a memorable experience
• Scheduling the staff to make sure all weekly shifts are covered
• Built the hole daily duties Managing the SOPs (Standard Operation Process)

• Responsible for daily duties (e.g. opening duties, closing duties)
• Maintain stock levels to prevent shortages of critical items
• Up-sell additional products when appropriate
• Maintained professional and sharp appearance at all times

• Keep all service areas fully replenished and make sure the cleanliness is well maintained
• Communicate order details to the Kitchen Staff

• Offer menu recommendations upon request
• Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Serve food and drink orders
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)

• Developed an effective approach for advising guests on food and wine
• Greet customers and present menus
• Adhere to all relevant health department rules/regulations and all customer service guidelines
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization

• Developed an effective approach for advising guests on food and wine
• Sensed and responded to the mood and needs of each guest, providing them a memorable experience
• Cooperate and communicate with all serving and kitchen staff
• Certificate in customers service and professional behaviour
• Certificate from Greek organisation of food quality and food safety E.F.E. T

• Very busy coffee bar in the heart of Athens, working 365days.
• Serving multiple choices of coffee with high techniques
• Assisted in developing marketing materials that were distributed in the cafe

• Sales department
• Last three months of practise
• Keep all service areas fully replenished and make sure the cleanliness is well maintained
• Seminars of hotel management and hotel business administration
• Seminars of event planning and management

• Service banquet/restaurant
• Provided high standards of customer service and financial transactions management.

• Three months practise
• Available sheet of evaluation
• Room Service