Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Danja Alla

Danja Alla

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Influential communicator, able to guide cohesive teams toward shared goals and advancement.

Overview

5
5
years of professional experience

Work History

Suite Collection Manager

Sani Resort-Sani Beach
2023.03 - Current

Suite Collection Supervisor

Sani Resort-Sani Beach
2022.04 - 2022.10

Suite Collection Officer

Sani Resort-Sani Beach
2021.05 - 2021.10

Guest Relations Officer

Sani Resort-Sani Dunes
2020.08 - 2020.10

Executive Concierge Officer

Sani Resort-Sani Beach
2019.04 - 2019.10

Executive Concierge Officer

Sani Resort-Sani Beach
2018.05 - 2018.09

Education

Master of Science - MSc Marketing, Advertising And Public Relations

University Of York
Exhibition Sq, York YO1 7EP

Bachelor of Arts - BA (Hons) International Hospitality Management

University of Derby
Kedleston Road, Derby DE22 1GB
02.2021

Skills

  • Brand Loyalty
  • Intelligence Surveillance
  • Monitoring Standards
  • Performance Improvement
  • Complaint Logging and Resolution
  • Job Assignments

Languages

Albanian
Native language
English
Proficient
C2
Greek
Proficient
C2

Timeline

Suite Collection Manager

Sani Resort-Sani Beach
2023.03 - Current

Suite Collection Supervisor

Sani Resort-Sani Beach
2022.04 - 2022.10

Suite Collection Officer

Sani Resort-Sani Beach
2021.05 - 2021.10

Guest Relations Officer

Sani Resort-Sani Dunes
2020.08 - 2020.10

Executive Concierge Officer

Sani Resort-Sani Beach
2019.04 - 2019.10

Executive Concierge Officer

Sani Resort-Sani Beach
2018.05 - 2018.09

Master of Science - MSc Marketing, Advertising And Public Relations

University Of York

Bachelor of Arts - BA (Hons) International Hospitality Management

University of Derby

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Danja Alla