Danja Alla
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Influential communicator, able to guide cohesive teams toward shared goals and advancement.
Overview
5
5
years of professional experience
Work History
Suite Collection Manager
Sani Resort-Sani Beach
03.2023 - Current
Suite Collection Supervisor
Sani Resort-Sani Beach
04.2022 - 10.2022
Suite Collection Officer
Sani Resort-Sani Beach
05.2021 - 10.2021
Guest Relations Officer
Sani Resort-Sani Dunes
08.2020 - 10.2020
Executive Concierge Officer
Sani Resort-Sani Beach
04.2019 - 10.2019
Executive Concierge Officer
Sani Resort-Sani Beach
05.2018 - 09.2018
Education
Master of Science - MSc Marketing, Advertising And Public Relations
University Of York
Exhibition Sq, York YO1 7EPBachelor of Arts - BA (Hons) International Hospitality Management
University of Derby
Kedleston Road, Derby DE22 1GB02.2021
Skills
- Brand Loyalty
- Intelligence Surveillance
- Monitoring Standards
- Performance Improvement
- Complaint Logging and Resolution
- Job Assignments
Languages
Albanian
Native language
English
Proficient
C2
Greek
Proficient
C2
Timeline
Suite Collection Manager
Sani Resort-Sani Beach
03.2023 - Current
Suite Collection Supervisor
Sani Resort-Sani Beach
04.2022 - 10.2022
Suite Collection Officer
Sani Resort-Sani Beach
05.2021 - 10.2021
Guest Relations Officer
Sani Resort-Sani Dunes
08.2020 - 10.2020
Executive Concierge Officer
Sani Resort-Sani Beach
04.2019 - 10.2019
Executive Concierge Officer
Sani Resort-Sani Beach
05.2018 - 09.2018
Master of Science - MSc Marketing, Advertising And Public Relations
University Of York
Bachelor of Arts - BA (Hons) International Hospitality Management
University of Derby
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