Denise Antiohos
Customer Service & Sales
Sydney
Summary
Retail Sales Assistant supporting busy fashion store operations through warm customer service, POS accuracy, merchandising, and stock control. Builds strong client relationships while keeping the floor presentation aligned with store standards. Works closely with the team to support daily sales goals and smooth replenishment.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Retail Sales Assistant
Commonry
01.2022 - Current
- Provide warm, attentive service to customers in a busy fashion retail environment.
- Support merchandising, replenishment, and store presentation to company standards.
- Operate POS systems accurately and assist with inventory and stock control.
- Collaborate with team members to meet daily sales and customer experience goals.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Maintained visual merchandising standards to promote brand image and attract customers.
- Increased sales by providing exceptional customer service and product knowledge.
- Boosted add-on sales through suggestive selling techniques and product recommendations.
- Listened to customer needs and desires to identify and recommend optimal products.
Administration Assistant
Concept Cosmetic Medicine
03.2021 - 03.2022
- Organized and maintained confidential patient records to ensure compliance with privacy regulations.
- Coordinated scheduling for multiple practitioners, optimizing appointment availability and patient flow.
- Assisted in developing office procedures that improved operational efficiency and streamlined workflows.
- Managed inventory of medical supplies, ensuring timely replenishment and adherence to budgetary constraints.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly and effectively.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Owner / Manager
Euro Deli
01.2019 - 01.2022
- Managed all aspects of retail food business operations including staff, suppliers, and financials.
- Oversaw product displays, stock ordering, and customer relations to drive repeat business.
- Handled POS, cash balancing, and bookkeeping using Xero and Excel.
- Ensured compliance with health, safety, and hygiene standards.
- Developed strategic marketing initiatives to enhance customer engagement and brand awareness.
- Streamlined inventory management processes to reduce waste and optimize supply chain efficiency.
- Cultivated relationships with local vendors to ensure high-quality product sourcing and competitive pricing.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Box Office Customer Service Assistant
Sydney Symphony Orchestra
01.2019 - 01.2020
- Delivered professional front-line service for ticketing and membership enquiries.
- Processed sales and exchanges efficiently while maintaining accuracy and courtesy.
- Assisted patrons with event information and resolved issues promptly.
Owner / Manager
Milton Ulladulla Bakery Café
01.2010 - 01.2019
- Managed a fast-paced retail café including daily operations, rostering, and customer service.
- Trained and supervised staff, ensuring a high standard of service and presentation.
- Oversaw stock levels, supplier orders, and financial administration.
- Cultivated strong customer loyalty through friendly, consistent service.
Office Manager / Liaison Officer
Kip McGrath Education Centres
01.2009 - 01.2010
- Coordinated tutoring schedules and managed student enrolments and billing.
- Provided administrative support and handled customer enquiries.
Insurance Consultant
NRMA Business Insurance
01.2007 - 01.2009
- Assisted customers with insurance products, quotes, and claims.
- Maintained accurate documentation and delivered high-quality service.
Qantas Club/ Customer Service Agent / Reservations
Qantas Airways
01.1997 - 01.2001
- Delivered exceptional service at airport counters and in reservations.
- Assisted customers with bookings, check-ins, and travel advice.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Provided accurate information on flight schedules, policies, and services to enhance customer experience.
- Coordinated with team members to streamline service processes and improve operational efficiency.
- Trained new staff on customer service protocols and company standards to ensure consistent service delivery.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Education
Certificate III - Financial Services
NRMA
Fares & Ticketing 1 & 2
Qantas
Diploma - Travel & Tourism
Hayton Travel College
ACS, American Community Schools
Athens, GreeceHigh School Diploma -
Ulladulla High School
Ulladulla, NSW Skills
Retail sales & customer service
Visual merchandising & store presentation
Point of sale (POS) & cash handling
Inventory management & stock control
Store operations
Cash reconciliation
Team leadership & staff supervision
Sales coaching
Customer experience
Merchandising coordination
Roster coordination
Customer complaint handling
Merchandise markdowns
Certification
Certificate III – Financial Services, NRMA (2009), Fares & Ticketing 1 & 2, Qantas (2000)
Timeline
Retail Sales Assistant
Commonry
01.2022 - Current
Administration Assistant
Concept Cosmetic Medicine
03.2021 - 03.2022
Owner / Manager
Euro Deli
01.2019 - 01.2022
Box Office Customer Service Assistant
Sydney Symphony Orchestra
01.2019 - 01.2020
Owner / Manager
Milton Ulladulla Bakery Café
01.2010 - 01.2019
Office Manager / Liaison Officer
Kip McGrath Education Centres
01.2009 - 01.2010
Insurance Consultant
NRMA Business Insurance
01.2007 - 01.2009
Qantas Club/ Customer Service Agent / Reservations
Qantas Airways
01.1997 - 01.2001
Certificate III - Financial Services
NRMA
Fares & Ticketing 1 & 2
Qantas
Diploma - Travel & Tourism
Hayton Travel College
ACS, American Community Schools
High School Diploma -
Ulladulla High School