Despina Tsela

• Coordinated guest transportation logistics to/from the airport, ensuring timely arrivals and departures while maintaining seamless operations.
• Managed guest inquiries, providing tailored information on hotel services, local attractions, and customized experiences based on individual preferences.
• Resolved guest complaints and special requests promptly, maintaining a high level of customer satisfaction and positive feedback.
• Utilized Opera PMS and Zoho CRM to track and manage guest interactions, ensuring accurate communication and data flow across departments.
• Collaborated with various departments to ensure smooth operations, continuously exceeding guest expectations and enhancing their overall experience.

Working to Maistrali Restaurant both as assistant Supervisor and Cashier provided me a combination of leadership and financial responsibility that significantly enhanced my skills to:

• Supervised a team of 16 staff, ensuring adherence to high-service standards and providing ongoing staff training.
• Handled guest complaints, ensuring prompt resolution and enhanced customer satisfaction.
• Overseen cash handling and inventory management, ensuring accuracy in financial transactions.
• Increased sales by upselling premium menu items and organizing special events.

Since 2020 I have been employed by various Hospitality business, holding different positions, including:

• Exceeded guest expectations at Ocean à la carte Restaurant by anticipating and fulfilling their needs, ensuring high guest satisfaction and repeat business.
• Increased sales of premium menu items through expert food and wine pairing recommendations, enhancing dining experiences.
• Led bar operations at Crystal BOX, creating innovative cocktails in collaboration with The Clumsies Bar, driving brand recognition and guest loyalty.
• Streamlined high-volume service operations during peak hours, maintaining timeliness and accuracy under pressure.
• Built and nurtured strong industry relationships, facilitating new business collaborations and career growth opportunities.
• Refined mixology skills by training with top bartenders, specializing in seasonal ingredients, trending cocktails, and premium drink concepts