Despoina Kaffe
Event Planner & PR Specialist
Athens
Overview
3
3
years of professional experience
Work History
Patient Accounting Assistant
Athens Eye Hopsital
Glyfada, Greece
04.2022 - 08.2022
- Managed patient billing records
- Processed invoices, payments, and outstanding balances • Verified patient and insurance information prior to billing
- Coordinated with medical, administrative, and insurance-related departments
- Responded to patient inquiries regarding charges, payments, and billing procedures
- Maintained financial and patient data in compliance with confidentiality and data protection regulations
- Assisted with reconciliations, documentation, and reporting
- Verified patient and insurance information prior to invoicing
Patient Service Representative
Athens Eye Hospital
Glyfada, Greece
02.2022 - 04.2022
- Served as the first point of contact for patients via high-volume inbound calls
- Scheduled and managed appointments, cancellations, and rescheduling
- Provided accurate information on examinations, procedures, and clinic services
- Triaged inquiries and coordinated with medical and administrative teams
- Maintained patient records in line with confidentiality and data protection standards
- Handled sensitive cases with empathy, clarity, and professionalism
Medical Practice Coordinator
Areti Vaiopoulou, Surgeon Ophthalmologist
Volos, Greece
05.2019 - 07.2019
- Managed front-desk operations and served as primary patient contact
- Coordinated appointments and daily schedules across clinical staff
- Handled patient communications via phone and email
- Maintained patient records in line with confidentiality standards
- Supported team coordination and workflow efficiency
- Contributed to a positive patient experience and smooth practice operations
Education
Bachelor of Arts - Communications
The American College of Greece
Athens, Greece 04.2001 -
Minor - Business
The American College of Greece
Athens 04.2001 -
Skills
MS Office
Team Coordination
Clients Relations
Planning & Organization
Adobe Premiere Pro
Canva
Administration
Timeline
Patient Accounting Assistant
Athens Eye Hopsital
04.2022 - 08.2022
Patient Service Representative
Athens Eye Hospital
02.2022 - 04.2022
Medical Practice Coordinator
Areti Vaiopoulou, Surgeon Ophthalmologist
05.2019 - 07.2019
Bachelor of Arts - Communications
The American College of Greece
04.2001 -
Minor - Business
The American College of Greece
04.2001 -