Dimitra Fragou
Hospitality Professional
Summary
Passionate about luxury hospitality, with experience in reservations management and personalized guest service in fast-paced, high-end environments. Known for strong communication, attention to detail, and quick adaptability. Driven by a desire to learn, evolve, and grow within the luxury sector through continuous development and education.
Overview
4
4
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Marketing and Public Relations Intern
Aegean Cargo Sailing
01.2025 - 03.2025
- Promoted eco-luxury travel and sustainable shipping through curated digital content and social media management.
- Built partnerships with organic island-based producers to expand sustainable trade networks across Greece and Europe.
- Represented the brand at industry events (e.g., FOODEXPO), fostering B2B relationships with clients and collaborators.
Reservations Agent
Meraki Restaurant at Cavo Tagoo
04.2022 - 09.2022
- Promoted internally for exceptional service standards and adaptability in a luxury hospitality setting.
- Managed VIP reservations and bespoke experiences for international clientele using SevenRooms, liaising with external concierges and VIP handlers to ensure seamless service.
- Increased revenue by 11% through upselling exclusive dining experiences, premium packages, and curated event services.
- Coordinated with concierge, F&B, and operations teams to deliver tailored itineraries and seamless guest transitions.
Server Assistant
Zuma Restaurant at Cavo Tagoo
06.2021 - 09.2021
- Delivered exceptional service in a fast-paced, luxury environment, ensuring high guest satisfaction and seamless dining experiences.
- Collaborated with front-of-house teams to streamline service flow, contributing to the restaurant’s reputation for excellence.
- Assisted guests with dietary requirements and special requests, demonstrating in-depth menu knowledge and elevating the guest experience.
Education
BBA - Maritime Studies
University of Piraeus
09-2024
Skills
- Guest Experience Management
- Reservations & CRM Management (SevenRooms)
- Communication Skills
- Attention to Detail
- Event & Special Occasion Coordination
- Problem Solving & Conflict Resolution
- Relationship Building
- Luxury Service Excellence
Certification
Negotiation,Mediation and Conflict Resolution| ESSEC Business School
Training
- Human Rights and Cultural Diversity, UNESCO, Thessaloniki, Greece, 11/01/18
- Community, ARAM, Valencia, Spain, 06/01/23
- Group Dynamics, VIA BRACHY, Toulouse, France, 11/01/23
Timeline
Negotiation,Mediation and Conflict Resolution| ESSEC Business School
04-2025
Concierge: Roles, Work Environment and Etiquettes| Alison
03-2025
Marketing and Public Relations Intern
Aegean Cargo Sailing
01.2025 - 03.2025
Reservations Agent
Meraki Restaurant at Cavo Tagoo
04.2022 - 09.2022
Server Assistant
Zuma Restaurant at Cavo Tagoo
06.2021 - 09.2021
BBA - Maritime Studies
University of Piraeus
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