Dimitra Karakatsani
Kavala
Overview
7
7
years of professional experience
1
1
Certification
Work History
Terminal Supervisor (fixed-term Contract)
Fraport
04.2024 - 10.2024
- Monitor the safe, efficient and expeditious operation of the terminal and oversee the stakeholders' activities.
- Safety and hazard training. Knowledge of government compliance regulations and safety regulations.
- Liaise with the stakeholders (e.g Airlines, ground handlers, concessionaires, state authorities and third parties) to ensure smooth terminal operation.
- Conduct regular checks of the terminal facilities to ensure their proper functionality and safety.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Boosted customer satisfaction with timely communication, addressing concerns, and resolving issues promptly.
Customer Service & Check-in Agent (fixed-term Contract)
Swissport
05.2023 - 10.2023
- Take care of children traveling alone, VIPs and people who need special assistance.
- Handled customer complaints with empathy and composure.
- Ensure that a high level of customer service is provided for all passengers and airlines.
- Follow strict safety and security measures.
- Ensure compliance at all times with Airline, Company and Departmental policies and procedures.
Cashier
Elomas
06.2022 - 11.2022
Sales Associate (fixed-term Contracts)
Pink Woman, Tally Weijl
01.2018 - 01.2020
Education
Human resources - Department of Language, Literature and Culture of Black Sea Countries
Democritus University of Thrace
Komotini, Greece08-2022
Skills
- Excellent communication and interpersonal skills
- High attention to detail
- Strong organizational abilities
- Microsoft Office Suite
- Remaining Calm Under Stressful Situations
- Teamwork
Languages
English C2
Russian B2
Certification
- First Aid and CPR
Timeline
Terminal Supervisor (fixed-term Contract)
Fraport
04.2024 - 10.2024
Customer Service & Check-in Agent (fixed-term Contract)
Swissport
05.2023 - 10.2023
Cashier
Elomas
06.2022 - 11.2022
Sales Associate (fixed-term Contracts)
Pink Woman, Tally Weijl
01.2018 - 01.2020
Human resources - Department of Language, Literature and Culture of Black Sea Countries
Democritus University of Thrace
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