Dimitra Michail
Athens
Summary
Driven by a results-focused approach, I enhance customer satisfaction and company reputation through exceptional service. Skilled in Communication Prowess and Project Management, I significantly contribute to the successful completion of event, demonstrating strong client relationship building and administrative management capabilities.
Overview
10
10
years of professional experience
Work History
Venue Hire Representative
Stavros Niarchos Foundation Cultural Center
11.2022 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Communications Coordinator
Space52_Cultural Multispace
04.2021 - 10.2021
- Wrote and edited content for operations, marketing and public relations needs.
- Assisted with planning, production and execution of email blasts, digital signage boards, special event flyers and social media campaigns.
- Increased event attendance through targeted marketing efforts, resulting in higher levels of community engagement.
- Delivered clear, concise reports to senior leadership on the effectiveness of various communication strategies.
Philologist_Greek Language Teacher
Romvos_ Secondary Educational Institute
09.2014 - 06.2020
- Adapted instructional methods based on individual student needs and preferences, ensuring optimal learning outcomes for diverse learners.
- Utilized various teaching techniques such as role-playing, storytelling, and group discussions to create engaging classroom experiences that catered to different learning styles.
- Improved students'' oral and written communication skills through interactive language exercises and group projects.
- Provided constructive feedback on student performance, both verbally and in writing, enabling them to make continuous progress in their language studies.
Education
Master of Science - Cultural Units Management
Hellenic Open University
Athens, Greece09.2026
Bachelor of Science - History
National And Kapodistrian University of Athens
Athens, Greece04.2014
Skills
- Project Management
- Time Management
- Administrative Management
- Customer Relationship Management (CRM)
- Client Service
- Client Relationship Building
- Communication Prowess
- Verbal and written communication
Languages
Greek
Native language
English
Proficient
C2
German
Intermediate
B1
Volunteering at Animal Shelters
Driven by the love and compassion towards animals, especially stray ones, i try to contribute on a weekly bases by volunteering at a local dog shelter by feeding and walking the dogs.
Timeline
Venue Hire Representative
Stavros Niarchos Foundation Cultural Center
11.2022 - Current
Communications Coordinator
Space52_Cultural Multispace
04.2021 - 10.2021
Philologist_Greek Language Teacher
Romvos_ Secondary Educational Institute
09.2014 - 06.2020
Master of Science - Cultural Units Management
Hellenic Open University
Bachelor of Science - History
National And Kapodistrian University of Athens
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