Dimitra Tzorou
Athens Center
Summary
Adaptable and results-driven professional with expertise in performance marketing, customer analysis, and process improvement. Skilled in interpersonal communication, active listening, and organizational efficiency. Experienced in managing marketing channels, data visualization, and driving eCommerce success. Creative and detail-oriented with a passion for social media management and fostering team collaboration to enhance engagement and productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Affiliate Operations Executive
Kaizen Gaming
10.2024 - Current
- Cultivate and nurture partner relationships, fostering collaborative growth opportunities, participating in the onboarding process, providing support for their daily activities, and optimizing channel performance to maximize affiliate program results
- Support affiliate marketing initiatives by collecting and analyzing performance data
- Support affiliates and the Affiliate Manager in streamlining the invoicing process and ensuring their seamless registration into the Vendor Portal
- Explore opportunities to expand the affiliate program, such as by identifying potential new partners
- Monitor affiliate websites and promotional content for accuracy and compliance
Junior Affiliate Coordinator
Kaizen Gaming
10.2023 - 10.2024
- Part of the Affiliate Marketing Team
- Helping in day to day operations in all 14 markets of the company
- Performance analysis, market monitor, invoice operations, contract creations, affiliates mapping and assistance on daily tasks
Affiliate Operations Trainee
Kaizen Gaming
07.2023 - 10.2023
- Assisting in day to day operation procedures of the affiliate marketing team
Sales Assistant
H&M
06.2023 - 09.2023
- Sales Representative - Store Assistant
- Giving the best customer experience following the store's operations
Customer Service
LifeLikes
03.2022 - 11.2022
- In charge of B2B and B2C clients e-orders, selecting, packing and dispatching them
- Providing customer service through call center/ e-commerce platform
- Responsible for restock, cashier duties, customers' assistance, ensured excellent service standards
- Resolved any emerging problems with efficiency and accuracy
- Participated in companies' shows as a representative (ex
- Gift show/ Athens Fashion Trade show)
Sales Assistant
Hondos Center
08.2018 - 09.2021
- Helped to locate product for customers, placed order, placed holds, processed transactions and keep the sales floor organized
- In charge of product restock, provided assistance to clients
- Reporting any inventory or service issues to management immediately
- Responsible for meeting sales targets
Sales Promotion
Validus
03.2019 - 06.2020
- In store product promotion following P&G's guidance
- Offered product, promotion, and pricing information by exploring customer requests
- Responsible for meeting sales targets
Campaign Assistant
Political Party
05.2019 - 07.2019
- Informed potential voters about party gatherings and energies during election period
Education
Bachelor of Arts - Department of Communication, Media & Culture, Major in Advertisement & Public Relations
Panteion University
01.2023
Erasmus+ Studies - Master Department of Communication and Mass Media
University of Wroclaw
01.2022
Skills
- Interpersonal skills
- Communication skills
- Active listening
- Independent work
- Organizational skills
- Responsibility
- Creativity
- Ecommerce patterns
- Direct sales
- Handling pressure
- Data visualization
- Customer needs analysis
- Customer support
- Performance marketing
- Marketing channel management
- Process improvement
Languages
Greek
Proficient
C2
English
Advanced
C1
Spanish
Beginner
A1
Certification
- 11 / 2024- Udemy , Complete Digital Marketing Guide, Robin&Jesper
- 10/2024- OTEAcademy , Presentational Skills (Advanced),
- 03/2023- HubSpot, "Instagram Marketing Strategy Course"
- 12/2022 - College E-learning Academy, "Business Development Skills: How to build your brand and attract customers online"
- 09/2022 - Panteion University, Computer Certification
- 09/2022 - Gianna Papadaki Business Coach, "Effective Customer Service"
- 03/2022 - LinkedIn Learning, "Learning World 2021"
- 02/2022 - LinkedIn Learning, "Guy Kawasaki on How to Rock Social Media"
- 05/2021 - AKTO Art Design and design College, "Creative Media and Fashion Brands"
- 01/2021 - Panteion University, "Team Coaching Workshop"
- 11/2020 Coursera, "Brand and Product Management"
Timeline
Affiliate Operations Executive
Kaizen Gaming
10.2024 - Current
Junior Affiliate Coordinator
Kaizen Gaming
10.2023 - 10.2024
Affiliate Operations Trainee
Kaizen Gaming
07.2023 - 10.2023
Sales Assistant
H&M
06.2023 - 09.2023
Customer Service
LifeLikes
03.2022 - 11.2022
Campaign Assistant
Political Party
05.2019 - 07.2019
Sales Promotion
Validus
03.2019 - 06.2020
Sales Assistant
Hondos Center
08.2018 - 09.2021
Erasmus+ Studies - Master Department of Communication and Mass Media
University of Wroclaw
- 11 / 2024- Udemy , Complete Digital Marketing Guide, Robin&Jesper
- 10/2024- OTEAcademy , Presentational Skills (Advanced),
- 03/2023- HubSpot, "Instagram Marketing Strategy Course"
- 12/2022 - College E-learning Academy, "Business Development Skills: How to build your brand and attract customers online"
- 09/2022 - Panteion University, Computer Certification
- 09/2022 - Gianna Papadaki Business Coach, "Effective Customer Service"
- 03/2022 - LinkedIn Learning, "Learning World 2021"
- 02/2022 - LinkedIn Learning, "Guy Kawasaki on How to Rock Social Media"
- 05/2021 - AKTO Art Design and design College, "Creative Media and Fashion Brands"
- 01/2021 - Panteion University, "Team Coaching Workshop"
- 11/2020 Coursera, "Brand and Product Management"
Bachelor of Arts - Department of Communication, Media & Culture, Major in Advertisement & Public Relations
Panteion University
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